About the role

Lifecycle Management Specialist responsible for customer service and tailored IT solutions in intralogistics. Engaging with clients to understand needs and implement effective software systems for streamlined operations.

Responsibilities

You are the primary point of contact for existing customers on all matters related to our Warehouse Management (WMS) software solutions and their integration into the customer’s IT and process landscape within our automated intralogistics systems.
You analyze their needs and develop tailored solutions in collaboration with colleagues from Customer Service and other specialist departments.
You understand intralogistics processes as well as the fundamentals of IT and software landscapes, assess feasibility and costs of customizations, and work closely with our developers.
With the support of our technical specialists, you ensure that our customers’ systems are always up to date from a software and IT perspective.
You prepare project documentation for new tasks arising from our existing customer systems, calculate quotes and accompany the entire quotation process through to commissioning.
Even after an order is placed, you remain the central contact person and ensure successful implementation together with internal teams.
You make occasional customer visits to build personal relationships and coordinate the development and expansion of our existing installations with customers as effectively as possible.

You have completed vocational or university-level training in computer science or IT.
Ideally, you have sales experience in intralogistics.
You demonstrate a reliable and solution-oriented working style.
Your customer-focused attitude enables you to communicate with our customers on equal terms.
You possess solid knowledge of IT software and hardware technologies.
You can explain technical content clearly, present convincingly and proactively address customer needs.
You respond reliably and quickly to inquiries to ensure first-class service and optimal solutions.
You enjoy interdisciplinary tasks and like working in a dynamic team.
You are willing to travel as necessary to perform your duties successfully.
You have very good German skills and good English skills, both written and spoken.

Flexible working hours: Structure your working day flexibly and benefit from the ability to balance work and private life.
Remote work: Use the option to work from home or on the move to increase your productivity and work–life balance.
Secure position: We offer a long-term perspective in a stable, family-oriented company environment.
Sponsored professional development: Continuously develop through access to a wide range of training opportunities that we actively support, including our internal "HÖRMANN Learning Worlds".
Collaborative team culture: Experience an open and cooperative working culture with flat hierarchies that promote fast decision-making and direct communication.
Additional benefits: Benefit from additional offerings such as the company pension "HÖRMANN Rente", the Job-Rad scheme and other attractive employee offers.
Office catering: Enjoy complimentary coffee, soft drinks and fruit available as a flat-rate offering in our offices.