Hybrid Professional Service Systems Engineer

at Hirsch

• Job title: Professional Service Systems Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cyber Security, DNS, SQL
• Location requirements: Hybrid, Kaiserslautern, Germany

About the role

• Professional Service Systems Engineer at Hirsch, a security technology leader, delivering integration services and specialized support for EMEA customers. Handling technical installations, cybersecurity management, and customer relations.

Responsibilities

• Provide hands-on involvement for technical installation and configuration of Hirsch products including troubleshooting, customer acceptance testing and completion documentation.
• Conduct CSMS (Cybersecurity Management System) tasks, including deployment, implementation, monitoring, and improvement of security protocols.
• Perform regular cybersecurity scanning, analyze vulnerabilities, and create detailed reports, and document findings and remediation steps.
• Provide coaching for the customer-identified resource(s) who will be running day-to-day operation of the products.
• Implement on-site solutions, while ensuring customer (partner and End User) satisfaction with Hirsch systems.
• Serve as a technical authority on Hirsch product technologies via on-site, phone, and electronic media.
• Provide technical support onsite, as well as via telephone, and electronic media.
• Own and complete complex technical tasks for Hirsch clients including PoC engagements, within their pilot and production infrastructure.
• Must be a US Citizen and be able to pass a federal background investigation as well as obtain and maintain a security clearance.
• Act as a Trusted Advisor to customers.

Requirements

• Minimum 4 years of technical experience with Physical Access Control, Video, and Intrusion Detection Systems and/or related hardware/device
• Hirsch product line knowledge
• Ability to travel 50% across different Germany regions and work remote
• Experience with storage arrays including SAN and NAS solutions
• Experience with virtualization technology including VM Ware or Microsoft Virtual Server.
• Experience with Microsoft Cluster technology
• Experience with government technical publications and implementation desired (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM)
• CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience
• Working knowledge of the following systems: Windows Server 2012, 2016, 2019 and 2022 Windows 10, Windows 11.
• Working knowledge of the following database system : SQL Server 2016, 2017, 2019 and 2022
• Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS (Architecture, design, disaster recovery, and troubleshooting).
• Working knowledge with Tenable Nessus, ACAS and SCAP Scanner, STIG checklists and WSUS update tools.
• Superior problem solving and troubleshooting skills at the System Engineer level.
• Exceptional customer service, overall communication, and technical writing skills
• Ability to communicate and work with other internal departments
• Ability to work independently with minimal management supervision and as part of the team
• Demonstrated aptitude for providing exceptional customer service in politically charged environments
• Ability to enhance the technical expertise of peers via the development of system training, mentoring of new hires, and team content development
• Ability to apply technology to improve existing products and systems at customers and for internal use
• Ability to actively participate in team support by proposing and implementing solutions
• Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers