Lead Product Manager for AI Care Assistant at Hinge Health. Drive product strategy and execution for agentic AI capabilities in MSK care delivery.
Responsibilities
Define and drive the Robin product strategy: articulating a compelling vision for how agentic AI transforms MSK care delivery — from reactive support to an always-on, adaptive care experience.
Ship high-impact agentic AI capabilities: including multi-agent orchestration, general-purpose health assistance, clinical triage, personalized exercise recommendations, and proactive check-ins — driving measurable improvements in member engagement, satisfaction, and clinical outcomes.
Own company-level metrics tied to Robin's success: including engagement, satisfaction, clinical accuracy, and care team workload reduction — and performance-manage them through rigorous experimentation and iteration.
Own evaluation framework: LLM-as-a-judge, golden datasets and human evals process and tools. Ensure clinical safety, response quality and member trust.
Lead the transition from point solution to platform: championing Robin as a product-wide lever, empowering other pods to build on Robin's infrastructure, and driving platformization of agentic capabilities.
Serve as the product lead for other PMs on the Intelligent Care team: providing strategic direction, coaching on product craft, and ensuring alignment across product areas.
Navigate regulatory and clinical complexity: partnering with Clinical, Legal, and Compliance to ensure Robin meets the highest standards for AI safety, guardrails, and human oversight.
Stay ahead of the competitive landscape: evaluating competitor products and learning the latest in AI innovation so that Robin can deliver the best technology to our members.
Requirements
10+ years of product management experience, with a strong track record of shipping member-facing products at scale.
5+ years of experience building AI/ML-driven products, with direct, recent experience working with LLM-powered products — including conversational AI, agentic systems, or multi-agent architectures.
Experience building and scaling agentic AI or multi-agent systems — including familiarity with frameworks like LangGraph, LangSmith, or similar.
Experience leading or mentoring other product managers, with a track record of elevating product craft and strategic thinking across a team.
Strong technical fluency — you can engage deeply with engineering on topics like prompt engineering, evaluation frameworks, agent orchestration, LLM performance, and system architecture.
Benefits
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
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