Onsite Satcom 24/7 Service & Operations Engineer

Posted 57 minutes ago

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About the role

  • Satellite Operations Engineer monitoring and managing complex satellite services at BT Madley. Acting as the first point of contact for faults and ensuring reliable services to customers.

Responsibilities

  • Monitoring and management of our satellite services
  • Act as the first point of contact for faults, incidents and service interruptions — proactively keeping customers informed.
  • Lead incident and fault triage, driving rapid resolution and escalation.
  • Work closely with 2nd/3rd line teams, Ground Agents and international partners.
  • Maintain accurate reporting and clear communication with customers.
  • Operate Earth Station equipment
  • Monitor key site systems (fire alarms, power systems, heating, etc.).
  • Support continuous service improvement and optimisation.

Requirements

  • Someone who enjoys technically complex environments.
  • Strong problem solving skills under pressure.
  • Excellent customer focus and communication.
  • Ability to build strong team and customer relationships.
  • Willingness to learn new systems and technologies.
  • A proactive and collaborative approach.
  • Role requires the ability to obtain and hold SC Clearance.

Benefits

  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 22 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes.

Job title

Satcom 24/7 Service & Operations Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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