Satellite Operations Engineer monitoring and managing complex satellite services at BT Madley. Acting as the first point of contact for faults and ensuring reliable services to customers.
Responsibilities
Monitoring and management of our satellite services
Act as the first point of contact for faults, incidents and service interruptions — proactively keeping customers informed.
Lead incident and fault triage, driving rapid resolution and escalation.
Work closely with 2nd/3rd line teams, Ground Agents and international partners.
Maintain accurate reporting and clear communication with customers.
Operate Earth Station equipment
Monitor key site systems (fire alarms, power systems, heating, etc.).
Support continuous service improvement and optimisation.
Requirements
Someone who enjoys technically complex environments.
Strong problem solving skills under pressure.
Excellent customer focus and communication.
Ability to build strong team and customer relationships.
Willingness to learn new systems and technologies.
A proactive and collaborative approach.
Role requires the ability to obtain and hold SC Clearance.
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
22 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
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