About the role

  • Senior Operations Manager overseeing Shared Services Associates and Managers at Elevance Health. Leading MaaS Business Development and mentoring lower leveled managers.

Responsibilities

  • Responsible for providing oversight of Shared Services Associates and Managers.
  • Responsible for establishing departmental policies and procedures.
  • Leads the MaaS Business Development for PH including rate card development and analysis for existing and new Capabilities.
  • Accountable for stakeholder management for the different MaaS functions and establishment and review of performance goals.
  • Serves as mentor to lower leveled managers; serves as subject matter expert for other areas of the company as well as within the department; has accountability for deliverables of a third party or vendor.
  • Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs.
  • Develops and manages annual operating budget; may be assigned to special project work consistent with the role and as dictated by the needs of the business.
  • Audits to monitor efficiency and compliance with policies; prepares specialized reports.
  • Hires, trains, coaches, counsels and evaluates performance of direct reports.

Requirements

  • BA/BS
  • 2-3 years previous management experience
  • 5 years customer service experience
  • any combination of education and experience that would provide an equivalent background

Benefits

  • health and medical insurance
  • rewards and recognition programs
  • best-in-class amenities

Job title

Senior Operations Manager – MaaS

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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