Hybrid Lead – Capacity & Automation, SRE

at BT Group

• Job title: Lead – Capacity & Automation, SRE
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, ITSM, Python, ServiceNow, VMware
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Critical role in capacity management for VMware-based infrastructure supporting BT's Private Cloud platform. Transforming capacity management into a proactive capability aligned with business demand.

Responsibilities

• Own the Private Cloud “EC.3” Capacity Management Platform – act as the single accountable owner for capacity planning, forecasting, modelling, and optimisation across the VMware-based Enterprise Cloud v3 environment.
• Define and Deliver the Capacity Roadmap – translate business demand and programme milestones into a prioritised backlog of features and automation, using Agile delivery practices.
• Implement SRE Guardrails – establish SLIs, SLOs, and error budgets for infrastructure-related reliability; ensure proactive risk management.
• Develop Forecasting Models – build accurate short-, medium-, and long-term capacity forecasts using telemetry and scenario analysis to prevent saturation and ensure headroom.
• Automate Capacity Workflows – reduce manual toil by creating scripts, policies, and integrations for rightsizing, placement, and quota enforcement using PowerCLI, APIs, and IaC.
• Maintain Real-Time Telemetry & Dashboards – provide a single source of truth for utilisation, trends, and optimisation opportunities through VMware Aria Operations (vROps) and reporting tools.
• Optimise Cost and Efficiency – align with FinOps principles to deliver show back/chargeback reporting, identify waste, and implement cost-saving measures without compromising reliability.
• Integrate with ITSM & Governance – ensure ServiceNow CMDB accuracy, automate request fulfilment, and maintain compliance with capacity policies and audit requirements.
• Collaborate Across Teams – work closely with Architecture, Programme Delivery, Finance, and Operations to align capacity decisions with strategic objectives and risk appetite.
• Continuously Improve – evolve the capacity management capability through iterative enhancements, stakeholder feedback, and adoption of emerging best practices.

Requirements

• Deep VMware Expertise – hands-on experience with vSphere, vCenter, vSAN, NSX-T, and VMware Aria Operations (vROps) for capacity analytics and optimisation.
• Capacity Planning & Forecasting – ability to model demand, headroom, and growth scenarios using telemetry and data-driven methods.
• Automation & Scripting – proficiency in PowerCLI, Python, and API integrations to automate rightsizing, placement, and quota enforcement.
• Agile Delivery Skills – experience managing backlogs, writing user stories, and delivering incremental improvements through sprints and ceremonies.
• SRE Practices – strong understanding of SLIs, SLOs, error budgets, and reliability engineering principles applied to infrastructure capacity.
• Observability & Analytics – ability to design dashboards and alerts for utilisation, saturation, and optimisation opportunities.
• FinOps Awareness – knowledge of cost optimisation, show back/chargeback models, and unit economics for infrastructure services.
• Governance & Compliance – familiarity with ITSM tools (e.g., ServiceNow), CMDB data integrity, and audit-ready processes.
• Stakeholder Engagement – excellent communication and influencing skills to align capacity decisions with business priorities.
• Continuous Improvement Mindset – proactive approach to evolving processes, reducing toil, and adopting emerging best practices.

Benefits

• On target 10% on target bonus​
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.