Marketing Teamkoordinator overseeing diverse marketing activities to enhance BG - Graspointner's brand visibility and product sales internationally. Coordinating teams and supporting marketing leads in a collaborative environment.
About the role
- Responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners. Providing concierge services while maintaining professional company image with guests.
Responsibilities
- Responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
- Provide both customer and concierge services to all guests projecting a professional company image.
- Responds to guests in a timely manner and represents HGV’s Cultural Values.
- Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock.
- Develop professional relationships with hotel staff, and adhere to protocol standards as established by HGV management staff.
- Each team member is expected to carry out all reasonable requests by management, which they are capable of performing.
- Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by marketing managers.
- Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
- Confirms appointments with guests to ensure tour shows for presentation.
- Reviews production reports and notifies manager of any challenges.
- Follows gifting procedures to ensure costs are met monthly.
- Maintains established Minimum Performance Standard on a monthly basis.
- Provides information to Fulfilment Department to accurately assist offering the guest the ability to be pre-gifted as a service prior to tour.
Requirements
- Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success.
- Excellent interpersonal and guest relations skills.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
- Professional appearance and demeanor.
- Be motivated and a self-starter.
- Detailed understanding of the local area.
- Ability to accept rejection in a proactive manner.
- Coachable, quick learner, and open to feedback.
Benefits
- Competitive health benefits and diverse culture, our teams continue to lead our industry.
- New Hires are eligible for Health Benefits **Day 1** of employment (medical, dental, and vision that encourage preventative care).
- Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties world-wide.
- Friends and Family discounts are also a part of the Go Hilton Team Member Travel Program.
- 401K, which HGV will match up to 4% annually.
- Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
- Internal career mobility with a growing company.
- In person, onsite training offered.
- This can be a hybrid remote position based on performance, and could be face to face as needed.
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