Payment Operations Officer managing deposits and withdrawals while ensuring excellent client experience at Pepperstone. Collaborating with banks and monitoring compliance processes in a hybrid working environment.
About the role
- Senior Operations Lead at Herbal Goodness optimizing CPG operations and ensuring compliance for FDA and cGMP standards. Providing strategic leadership and fostering company growth in McKinney, Texas.
Responsibilities
- Serve as the CEO's right-hand operations lead, providing leadership as needed.
- Participate in setting Short, Medium, and Long-Term company goals and strategy planning.
- Drive the Entrepreneurial Operating System (EOS) execution, ensuring accountability and traction across the organization.
- Partner with the CEO to position the business for a high-multiple exit within 5-7 years.
- Lead initiatives to reduce Cost of Goods Sold (COGS) by 10-15% and optimize the cost structure to target gross margins.
- Lead the setup, growth, and operations of our liquid and tea production lines at the new Eldorado facility.
- Oversee facility optimization and growth to maximize efficiency.
- Drive FDA/DSHS compliance and ensure the facility meets compliance for NSF, SQF, cGMP, and Organic certifications.
- Oversee the continued integration of our ERP system across manufacturing, warehousing, and fulfillment.
- Execute strategies to increase inventory turns and improve cash flow.
- Lead demand forecasting to eliminate Out-of-Stocks while managing product discontinuation and scrap execution.
- Manage relationships with COA-verified organic suppliers to ensure quality and price stability.
- Oversee all D2C (Shopify, Amazon) and B2B fulfillment, achieving shipping standards and freight efficiencies.
- Hire, train, and manage remote team leads and on-site warehouse/manufacturing staff.
- Develop and drive team KPIs and "Rocks," ensuring alignment with the broader company strategy.
Requirements
- 7-10+ years in Operations Leadership within the CPG, Dietary Supplement, or Food & Beverage industry.
- Deep knowledge of FDA 21 CFR Part 111, cGMP, and organic certification requirements.
- You have been through audits before.
- You understand P&L, COGS, Gross Margin, and Cash Flow.
- You make decisions based on data, not gut feeling.
- You aren't just maintaining a machine; you are building one.
- You are comfortable with the chaos of a facility build-out and the structure of a small business with a growth-minded strategy.
Benefits
- 10% of profits to support girls' education in Africa
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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