Hybrid Solutions Engineer

at Heidi Health

• Job title: Solutions Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Solutions Engineer working with sales and engineering teams to design and integrate solutions for healthcare. Leading technical discovery and post-sales support for a global AI healthtech company.

Responsibilities

• Lead deep technical discovery with enterprise and mid-market prospects to uncover integration, security, and compliance needs.
• Collaborate with product and engineering to design tailored solutions that meet customer requirements while aligning with Heidi’s platform roadmap.
• Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
• Own technical responses for RFPs, security assessments, and due diligence requests with attention to detail and accuracy.
• Proactively surface and resolve technical concerns that slow down the sales process, acting as a trusted technical advisor to the customer.
• Partner with implementation teams to ensure a smooth transition post-signature and provide feedback to product and engineering from the field.

Requirements

• 5+ years of experience in Solution Engineering, preferably in SaaS, healthcare, or enterprise software.
• Excellent communication skills.
• Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards.
• Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus).
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences.
• Comfortable operating autonomously in a fast-paced, early-stage environment.
• A trusted partner to sales and a credible voice in the room with technical leaders on the customer side.
• Bonus: Background in healthtech, startups, or regulated environments, plus hands-on experience with telephony or voice integration systems (Twilio, WebRTC, SIP).

Benefits

• Flexible hybrid working environment, with 3 days in the office.
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career!