Senior Mitel Engineer developing and supporting collaboration services for consulting clients. Collaborating on projects while ensuring customer-focused service and solutions delivery.
Responsibilities
Develop, implement, and support collaboration services and solutions for consulting clients
Build a customer-focused relationship with client to identify business challenges
Research new products for selection and educate team members on these products
Provide senior level support and maintenance for customer networks
Create and maintain detailed documentation of past projects
Stay current on new products and solutions by utilizing networks of resources
Requirements
3+ years in a technical related field
3-5 years in a technical related field preferred
3+ years’ experience working as a consultant
Bachelor’s Degree or equivalent experience
Installing and supporting Mitel solutions MiVoice Office 250, MiVoice Business, or MiVoice Connect
Certification in one of the above Mitel UC platforms
Strong VoIP troubleshooting skills
Experience deploying VoIP Protocols – SIP, QoS, G711/G729
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