Principal Authentication Services Engineer at 3M, leading IAM architecture and engineering initiatives. Expert in Zero Trust security and enterprise authentication solutions across a global environment.
About the role
- Managed Services Engineer providing IT support for Heartland customers. Handling tickets, proactive maintenance, and client training.
Responsibilities
- Provide critical IT support for multiple Heartland customers
- Respond to auto generated ticket alerts both critical and non-critical
- Monitor and work tickets in ticket system for client submitted requests
- Acknowledge and respond to tickets based on Managed Services SLA
- Be part of a phone call queue for client call in requests
- Review monthly client reports and provide resolutions solutions based on generated reports
- Escalate tickets to internal departments and clients IT departments
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Remote application and hardware support for switches, routers, firewalls, servers, and storage
- Monitor and analyze customer networks, systems, backups, and security appliances
- Project manage internal department initiatives as needed
- Conduct training of customers or colleagues in both formal and informal environments
- Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions
- Be part of an on call after hours/weekend on call rotation every 8-10 weeks (additional compensation)
Requirements
- 3+ years’ experience working in an IT service role, systems administration, and network administration
- 5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment (preferred)
- 4+ years’ experience working in a customer facing IT service role (preferred)
- Associate degree in a technology-related field or a combination of education and relevant experience (required)
- Customer service-oriented skillset (required)
- Advanced knowledge of Microsoft Windows Operating System (required)
- Basic knowledge of network printing (required)
- Basic knowledge of Antivirus software packages (required)
- Basic knowledge of core server administration within Microsoft Windows Server (required)
- Basic knowledge of Mac OS (required)
- Basic knowledge of mobile operating systems: Apple iOS and Android (required)
- Bachelor’s degree in a technology-related field (preferred)
- Three or more ongoing certifications (preferred)
Benefits
- Work from home flexibility
- Additional compensation for on-call duties
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Engineer I managing project design activities and supervising the design team in a collaborative environment. Delivering projects and liaising with UK/Ireland based customers in a flexible working culture.
Silicon Validation Engineer for HPE supporting validation of Slingshot ASIC products through chip - level testing. Collaborating with design and architecture teams to ensure ASIC functionality and performance.
Ingénieur Études de Prix chez un acteur du secteur de la construction. Analyzing appel d’offres, réalisant des études techniques et construisant des offres compétitives.
Project Engineer managing data center engineering and training at E2 Optics. Overseeing project efficiency and compliance while ensuring safety and quality standards are met.
NPI Process Engineer identifying yield gain opportunities at Micron in Taiwan. Collaborating with teams to improve memory and storage solutions through yield enhancements.
EHS Engineer responsible for implementing safety programs and compliance in Micron's semiconductor facilities. Ensuring safety measures and conducting training and audits for operational efficiency.
Engineer at Micron focusing on yield gain strategies, process control, and defect analysis for memory solutions. Collaborating with teams to achieve production goals in Taiwan facilities.
Process Engineer at Micron improving semiconductor processes and upgrading capabilities. Key responsibilities include evaluating equipment and conducting abnormal analysis.
Research & Development Engineer at Expleo, a global engineering and consulting service provider. Involved in planning, executing, and documenting work within assigned areas of expertise in innovative projects.