Senior Program Manager overseeing complex programs to ensure successful delivery of corporate objectives. Leading cross - functional initiatives and interfacing with stakeholders at E - INFOSOL LLC in Monterey, CA.
About the role
- Customer Success Program Manager facilitating customer achievements through Cisco offerings at Heartland Business Systems. Driving product adoption, retention, and business expansion.
Responsibilities
- The Customer Success Program Manager will work with the internal team to assist customers in articulating desired business outcomes.
- Drive effective achievement of targeted outcomes through adoption, expansion, and retention of HBS CISCO offerings.
- Develop and document successful customer outcomes, turning customers into advocates for the company.
- Clearly articulate success, milestones, and value across products and map these to customer’s business/technology objectives.
- Coordinate efforts across internal teams to support customer outcomes (Engineering, Project Management, Customer Success and Managed Services).
- Ensure that products are delivering promised value to customers.
- Establish a baseline for the Customer, including current state (products, usage, health scores).
- Establish Business alignment by understanding customer business goals, environment, pain points and operational maturity.
- Execute on Adoption Strategy Project Plan to drive adoption and utilization of services and solutions.
Requirements
- 6+ years of technical, business and/or sales experience
- Previous experience with Cisco software and agreements
- Bachelor’s degree or equivalent certification
- 3+ years customer facing experience in technology, business acumen, business consulting, Service Management, and customer support, professional services, sales, and marketing.
- Proficiency using a computer and working with Microsoft office suite; Outlook, Word, excel
- Exposure to Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), analytics, and metric-based reporting.
- Solid comprehension and experience with business processes, metrics, cross-functional and line of business operations, financial acumen and social collaboration methodologies and technologies
- Cisco Customer success program manager Certification
Benefits
- WFH Flexible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Consultant providing AI and Data Strategy Program support for federal client. Coordinating complex workstreams, managing data, and developing communication materials for senior leadership.
Space Mission Program Manager at Firefly Aerospace leading complex engineering and manufacturing activities. Delivering high - performance space systems to government and commercial customers while ensuring on - time and on - budget delivery.
Deputy Program Manager leading U.S Air Force Parts and Repair Ordering System program operations. Ensuring day - to - day execution, resource management, and compliance with program requirements.
Program Manager coordinating comprehensive space data audits for JLL, managing audits across the AMER portfolio. Liaising with stakeholders and overseeing audit performance and compliance.
Enterprise Transformation Strategist delivering initiatives across benefits design, digital experience, AI adoption, and analytics for Emory Health Plan.
Technical Program Management Support Specialist supporting Navy efforts to evaluate and transition foreign technologies. Involves technical assessment, program coordination, and stakeholder engagement.
Global Director of Program Management at Kongsberg Automotive overseeing strategic and operational programs. Leading global teams in delivering innovative vehicle control systems from concept to production.
Learning & Development Program Manager driving learning strategies to enhance employee capability and performance at VIATechnik in Makati.
Aftermarket Quality Program Manager at Daikin Applied developing processes for field quality issues and managing assurance programs. This role requires collaboration and project management in a hybrid work setting.