Field Claims Specialist investigating and adjusting high exposure Minnesota workers' compensation claims. Collaborating closely with claimants, attorneys, and other vendors while handling settlements and negotiations.
HC
Hybrid Auto Claims Representative, Entry Level
Posted yesterday
About the role
- Entry Level Auto Claims Representative at Hastings Insurance responsible for managing auto physical damage claims. Focused on delivering timely and accurate customer service in a hybrid work environment.
Responsibilities
- Help policyholders get back on the road quickly and confidently.
- Handle auto physical damage claims from intake through resolution.
- Deliver timely, accurate outcomes while providing a high level of customer service.
- Maintain thorough and accurate claim documentation within the claim system.
- Investigate and evaluate losses by reviewing damage photos, repair estimates, police reports, statements, and other documentation.
- Interpret coverage and determine liability in accordance with policy terms, applicable laws, and internal guidelines.
- Identify potential fraud indicators and refer matters to the Special Investigations Unit as appropriate.
- Collaborate with internal partners including Loss Control, Underwriting, and Marketing as needed.
Requirements
- High school diploma or GED required; additional education is a plus.
- Prior customer service experience strongly preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
- Demonstrated critical thinking and sound decision-making skills.
- Strong organizational and time management abilities.
- Proficiency with Microsoft Office and general computer systems.
- Ability to obtain and maintain applicable state adjuster licenses and continuing education as required.
Benefits
- 401(k) with company matching contributions
- Generous vacation and sick leave
- Fully paid tuition and professional development reimbursement
- Incentive compensation bonus opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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