Lead role investigating and maintaining complex property claims in East/Central Missouri. Field - based position requiring customer interaction and extensive claims expertise.
About the role
- Claims Specialist at Voya guiding claimants through FMLA and other leave experiences. Ensuring high service standards and compliance with regulatory requirements in a remote role.
Responsibilities
- Analyze FMLA and company leave policies to determine eligibility.
- Communicate clearly and professionally via phone and email.
- Build and maintain strong relationships with internal and external stakeholders.
- Participate in team-based problem-solving and continuous improvement initiatives.
- Manage assigned work queues within defined service level agreements (SLAs).
- Support additional projects and responsibilities as needed.
Requirements
- 2–3 years of experience in FMLA or unpaid leave claims management.
- Strong decision-making and critical thinking skills.
- Medical/vocational management.
- Excellent customer service and interpersonal abilities.
- Proficiency in Microsoft Office 365, including Outlook.
- Exceptional written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Collaborative mindset with the ability to work cross-functionally.
- Bachelor’s degree
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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