Customer Analyst role focused on customer behavior analysis for Naked Wines. Collaborating with teams to improve acquisition, retention, and engagement through data - driven insights.
About the role
- Business System Analyst involved in delivering projects related to policy systems at Hamilton. Responsible for requirements gathering, data analysis, and collaborating with stakeholders in a vibrant workplace.
Responsibilities
- Facilitate the documentation and agreement of business requirements, conducting meetings and workshops with various stakeholders.
- Define requirements and create high-level design documentation through comprehensive and well-structured epics and user stories.
- Conduct analysis across end-to-end business processes to understand the impact on our systems.
- Perform Data Analysis to validate requirements and propose solutions.
- Provide estimates and present solution approaches for delivery.
- Collaborate with third-party providers to ensure the scoped solution fully meets business needs.
- Support testing, implementation, and training activities to ensure seamless change delivery.
- Develop training materials and provide training to business users on system or process changes.
Requirements
- Experience with the full lifecycle delivery of mid to large-size projects, covering scoping, requirement gathering, User Acceptance Testing, and Go-live stages.
- Strong analytical, inquiring, and problem-solving mindset.
- Enthusiastic about taking on new challenges and learning new applications and platforms.
- Solid technical skills for data analysis, including proficiency in SQL and Excel.
- Excellent writing and communication skills.
- Demonstrable knowledge of the insurance industry.
- Familiarity with software management tools such as DevOps, Azure, and JIRA for project maintenance and user story documentation.
- Familiarity with Verisk (formerly Sequel) products, London market Products such as Eclipse, Sequel Claims, and Sequel Impact, would be advantageous but is not a critical requirement.
- Experience as a Business Systems Analyst is essential.
Benefits
- Vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.
- Inclusive, supportive, and empowering culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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