Customer Analyst role focused on customer behavior analysis for Naked Wines. Collaborating with teams to improve acquisition, retention, and engagement through data - driven insights.
About the role
- Business Application Analyst at Hamilton Global Specialty, supporting applications and improving user requirements understanding. Engaging with systems users and maintaining application documentation in a collaborative IT team setting.
Responsibilities
- Triage queries from system users
- Maintenance of different application query and resolution logs
- Assist in identifying training needs
- Identify system bugs and enhancements as well as assist in product testing
- Maintaining key reference data within systems
- Engage effectively with system users throughout the business and participate in user groups
- Monitor system processes, identifying and working to resolve, any issues that may arise
- Establish and maintain system user guide and other documentation
- Performing monthly SOX audit checks of applications and work with the Business System Analyst and QA Lead to identify system / process improvements
- Liaise with system vendors to resolve functional queries and system performance issue
- Assist with any other tasks as they may arise to further the goals of the business
Requirements
- Experience of working within a hybrid Lloyd’s managing agent / Company market carrier preferable
- Understanding of London Market applications used end to end in an insurance organisation
- Knowledge of key Microsoft applications
- Ability to troubleshoot and solve problems without supervision
- Good verbal and written communication skills
- Ability to work with a high degree of accuracy and motivation
- Confident in working across various business teams and at all levels
- Confident in working with 3rd party vendors
- Ability to productively leverage data and technology
- Open, innovative and inclusive mindset
- Collaborative spirit
Benefits
- Vibrant, entrepreneurial and collaborative workplace
- Inclusive, supportive, and empowering culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Functional analyst responsible for configuring financial systems at iA Financial Group in a dynamic environment. Collaborating with business leaders and supporting financial software implementation.
Cyber Forensic Analyst II conducting digital forensic examinations for IRS Criminal Investigation. Collaborating with Special Agents and producing court - ready reports on forensic findings.
Analyst in Commercial Planning at a major private bank in Brazil. Focus on strategic planning, data analysis, and stakeholder collaboration within a hybrid working environment.
Analyst producing executive materials and dashboards for a major Brazilian bank. Enhancing commercial strategies and collaborating with various stakeholders in a hybrid work setting.
Training Analyst developing innovative training content for a travel industry's leading platform. Engaging in team collaboration to enhance learning experiences and methodologies.
Business System Analyst involved in delivering projects related to policy systems at Hamilton. Responsible for requirements gathering, data analysis, and collaborating with stakeholders in a vibrant workplace.
Data Analyst for Digital Sales at CMA CGM, focusing on reporting and product performance analysis. Utilizing Qliksense and Excel to support commercial pricing strategies and client engagement.
GIS Analyst/Survey Technician at employee - owned consulting engineering firm AMT. Involved in GIS and survey assignments while supporting project management and drafting tasks.
Analista Funcional - Sistemas de Informação em Saúde para LUZA Group. Análise de requisitos, documentação e formação na área da saúde em Porto.