Digital Product Manager defining and delivering customer - focused digital strategies at U.S. Bank. Collaborating with cross - functional teams to optimize digital experiences across platforms.
About the role
- Senior Services Product Manager at HPE managing service segment portfolio and achieving revenue goals. Leading product support, analysis, and global service development with a focus on customer business transformation.
Responsibilities
- Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level
- Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market
- Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity
- Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
- Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
- Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
- Responsible for revenue and margin contribution for a set of (more than one) solutions or services
- Provide leadership in the development, and execution of the business vision - helping customers transform their business and derive measurable business value from their IT investment
- Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business
- Provides mentoring and guidance to peers and lower level employees
Requirements
- Typically 12+ years to demonstrate mastery of Service Business Management
- Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
- High knowledge of IT and services industry
- In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
- Unique mastery and recognized authority in area of responsibility
- Need solid technical, and state-of-the-art functional, or business knowledge
- Highly developed problem solving abilities
- Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations
- Strong skills in exercising independent judgment
- Ability to correctly design reports and interpret their output
- Highly developed project/ program management and change management skills
- Solid understanding of business planning methods and business acumen
- Excellent presentation skills
- Highly developed negotiation/ influencing skills.
- Accountability
- Action Planning
- Active Learning
- Active Listening
- Bias
- Business Growth
- Business Planning
- Coaching
- Commercial Acumen
- Creativity
- Critical Thinking
- Cross-Functional Teamwork
- Customer Experience Strategy
- Data Analysis Management
- Data Collection Management (Inactive)
- Data Controls
- Design Thinking
- Empathy
- Follow-Through
- Growth Mindset
- Intellectual Curiosity (Inactive)
- Long Term Planning
- Managing Ambiguity
- Personal Initiative {+ 7 more}
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
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