Senior Network Engineer responsible for delivering scalable network solutions across global platforms. Collaborating with cross - functional teams to support multi - region and FedRAMP environments.
About the role
- Network Engineer responsible for post-sales remote and on-site support in LATAM region. Develop expertise in networking products and ensure network sustainability with customer collaboration.
Responsibilities
- Develop and maintain expertise on the products deployed within the customer's network
- Hold network information gathering workshops with the customer to understand their existing network design and technical requirements for new network deployments
- Understand the customer’s organizational structure, become familiar with customer's network implementation and support procedures, and help drive to the highest level of network availability and sustainability
- Carry out testing of new designs, features, and functionality as required by the customer in a laboratory environment
- Validate patches and fixes to operating software
- Troubleshoot equipment and network problems
- Track Return Material Authorizations (RMA’s)
- Analyze network performance in terms of tickets, root causes, correlation and trends
- Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the customer
Requirements
- Engineering or equivalent Graduates with 8+ years of relevant work experience
- Ability to speak and write in English and Spanish fluently
- Strong Interpersonal skills
- Presentation skills
- 7+ years of experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments
- 7+ years experience in managing large technical account activity revolving around network products from multiple vendors
- Work experience working with Service Providers in the Telco Industry environment
- Experience in fault isolation logic and techniques
- Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls
- Detailed understanding of the protocols surrounding IP networks
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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