Completions Optimization Engineer managing real - time data solutions for NOV clients in a 24x7 operation team. Engaging with customers and ensuring data quality during frac operations.
About the role
- Lead Escalation Engineer at HPE resolving customer issues across engineering and product management. Collaborating with teams on technical escalations and promoting best practices in cloud solutions.
Responsibilities
- Resolve customer issues by effectively partnering with functional leads in Engineering (on-site and remote)
- Develop and maintain a prioritized Issue List and Action Plan to manage escalations and drive resolution
- Assess & evaluate the criticality of the situation, and report back on the current status of those issues
- Develop and communicate periodic reports to communicate status on milestones
- Ensure customer is heard throughout escalation process
- Hold scheduled conference calls with assigned customer accounts
- Educate and promote best practices for leveraging Aruba Cloud Engineering solutions
Requirements
- Prefer Bachelor's Degree in Science/ Engineering or equivalent experience
- 8+ years of relevant experience in networking and cloud domain
- 8+ years of experience with cloud computing vendors: AWS, Azure, Google Cloud
- An AWS certification is a big plus
- Familiar knowledge in one of the languages: Java/Python- good to have
- Knowledge of L2/L3 switching, TCP/IP, UDP/IP, IPV4, IPV6,802.11 standards
- Experience interfacing directly with engineering teams to escalate and seek resolution on product issues
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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