Service Desk Night Analyst joining King’s Service Centre. Providing exceptional IT and Facilities Management support to staff and students at King's College London during night hours.
About the role
- Implementation Analyst serving as liaison between Operations and IT at GXO. Support and train users in logistics system implementation and configuration.
Responsibilities
- Define business requirements for software, develop and conduct training and resolve discrepancies to achieve company and customer objectives
- Coordinate the collection, documentation and communication of business requirements and best practices to the IT team
- Conduct training for software maintenance, startups and upgrades
- Create training documents and resources for system users
- Work with IT to develop testing scenarios, conduct system tests, identify discrepancies, properly troubleshoot solutions and provide resolutions as needed
- Proactively communicate with customers, employees and the management team to ensure necessary requirements are met
Requirements
- Bachelor’s degree in a related field or equivalent related work or military experience
- 1 year of experience in logistics system implementation
- Distribution/warehousing experience
- Knowledge of automated software systems and implementation
- Knowledge of Warehouse Management Systems (WMS), order management applications and database systems
- Knowledge of SAP
- Solid change management skills
- 5 years of WMS configuration experience
- Solid Microsoft Excel skills, especially building dropdowns, formatting, pivot tables and graphing
Benefits
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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