Release Train Engineer leading agile delivery for QBE’s technology team. Facilitating enterprise - wide transformation within a hybrid environment.
About the role
- Virtual Desktop Engineer managing secure virtual desktop infrastructure (VDI) environments for federal programs. Deploying, optimizing, and maintaining platforms like Azure Virtual Desktop and Citrix for mission-critical operations.
Responsibilities
- Deploy, configure, and support Virtual Desktop Infrastructure (VDI) solutions across on‑premises, hybrid, and cloud environments (Azure/AWS).
- Administer and optimize Azure Virtual Desktop (AVD), Citrix Virtual Apps/Desktops, or VMware Horizon environments supporting federal user communities.
- Manage session hosts, master images, golden images, application layers, profile containers, and policy configurations.
- Troubleshoot complex issues across VDI stacks including connectivity, performance, application access, profile persistence, and user experience.
- Support secure configuration baselines, STIG alignment, patching, and compliance documentation.
- Implement automation for provisioning, scaling, monitoring, and cost optimization across VDI environments.
- Collaborate with networking, cloud, cybersecurity, and server engineering teams to ensure secure and high‑performance desktop delivery.
- Assist with VDI migrations, modernization projects, cloud transitions, and integration with identity platforms (Azure AD/Entra).
- Maintain system documentation, architecture diagrams, change records, and operational runbooks.
- Provide Tier 2/Tier 3 escalation support and mentor junior engineers as needed.
Requirements
- U.S. Citizenship
- An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD security clearance and ability to obtain SCI.
- Minimum of FIVE (5) years of experience administering virtual desktop or application delivery platforms
- Hands-on experience with at least one major VDI technology (Azure Virtual Desktop, Citrix, VMware Horizon)
- Experience supporting secure environments (Federal Civilian, DoD, Intelligence Community, or similar)
- Understanding of virtualization (Hyper‑V, VMware), Windows client/server OS, and profile management technologies
- Familiarity with cloud-integrated VDI architectures and identity services (Azure AD/Entra, MFA, Conditional Access)
- Strong troubleshooting abilities and experience supporting distributed, high-availability VDI infrastructures
- Excellent communication, documentation, and collaboration skills.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
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