Product administration technician supporting Desjardins components and administering specialized products. Involves research, analysis, and preparing reports.
About the role
- Application Administrator IT Analyst configuring and supporting internal business applications at Guidehouse. Providing user support and assisting in application optimization and governance.
Responsibilities
- Configure, administer, and support internal business applications in alignment with Guidehouse standards for security, governance, and performance
- Provide Tier 1 / Tier 2 support for end users, including troubleshooting application, software, and basic system issues
- Assist with support and maintenance of enterprise systems, including ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics, Workday, Deltek Costpoint, Deltek Replicon)
- Customize application features, workflows, forms, and role‑based access to support business processes
- Support user access requests, account setup, and basic security permissions
- Leverage low‑code / no‑code platforms, automation tools, and AI‑enabled features to streamline workflows and reduce manual effort
- Partner with business users to gather requirements, document use cases, and translate needs into effective application configurations
- Assist with testing, upgrades, releases, deployments, and change management activities
- Document incidents, resolutions, configurations, and standard operating procedures
- Participate in data validation, basic reporting, and application optimization initiatives
- Coordinate with vendors or internal technology teams to escalate and resolve issues as needed
- Support training efforts and help users adopt new systems or features
- Operate with professionalism, attention to detail, and collaboration in a fast‑paced, team‑oriented environment
Requirements
- Requires a University Degree and minimum 0-2 years of prior relevant experience OR 4 years of relevant experience in lieu of degree
- Strong interest in enterprise technology, business applications, and process improvement
- Foundational understanding of: Application administration and configuration concepts
- IT fundamentals such as operating systems, networking, or databases
- Data structures, basic SQL, or reporting concepts
- Strong analytical, problem-solving, and organizational skills
- Clear written and verbal communication skills, with the ability to work effectively with technical and non-technical users
- Demonstrated professionalism, accountability, and willingness to learn
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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