Customer Success Account Manager for CDP supporting B2B environmental disclosure and building customer relationships in the Supply Chain program. Engaging clients to maximize use of Portal and data products.
About the role
- Account Manager for Oncology at Guardant Health managing client relationships and operationalizing health care requests. Collaborating with sales and service teams to meet company objectives.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
- Ensure team objectives are met
- Work effectively and compliantly with individuals across multiple departments throughout GH
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Requirements
- 0-3 years customer service/sales experience
- Previous experience in diagnostic, medical device, biotech, pharma setting is preferred
- Ability to engage in a consultative process while connecting client needs with GH capabilities
- Comfortable communicating and presenting at all levels throughout an organization
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- Excellent customer service skills
- Outstanding strategic account planning skills
- Superior listening and problem solving skills
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Impeccable communication and presentation skills
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
- Ability to work effectively with minimal direction from, or interface with, manager
- Problem solving, decision making and technical learning
- Strong administrative skills and sophistication to manage business in complex environments.
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
- Professional development opportunities
- Remote work options
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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