Hybrid Product Manager

at Gartner

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $86,000 - $118,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Irving, United States

About the role

• Product Manager supporting Salesforce enhancements in customer journey analytics for core business partners. Collaborating with teams to drive product lifecycle from planning to execution with data-driven insights.

Responsibilities

• Partner with key processes in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey.
• Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues.
• Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements from discovery, through design, journey story process, development, and in-market iterations.
• Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds.
• Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, IT, et al to champion the technology roadmap.
• Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings.
• Understanding customer and business needs across core business partners and synthesizing opportunities.
• Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys.
• Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions.
• Integrating input from multiple channels—including user journeys, industry research, and stakeholder requests—into product priorities and requirements.
• Prioritizing projects and features based on impact and alignment with the team’s long-term goals and strategy.
• Collaborating with the scrum team to design, build, launch, and assess MVPs.
• Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders.

Requirements

• Bachelor’s Degree required
• 3-6 years of experience working as a Product Manager with Salesforce or a comparable CRM system
• Strong project and program management skills; demonstrated track record leading cross functional initiatives
• Proven track record of collaborating with multiple stakeholders and teams across business and IT teams
• Excellent analytical and problem-solving skills when determining how to best solve business challenges
• Subject matter expert on enterprise information system including an awareness of data models / data structures / data warehouses
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Experience using industry leading analytic platform (e.g. Tableau, PowerBI, etc.) to design and deliver impactful business insights (ideally for Sales) at scale is a plus
• Strong written and verbal communication skills
• Familiarity or low-level experience using AI features is beneficial.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching
• Market leading benefit programs