Senior Systems Analyst ensuring operational support and proper functioning of Linx systems. Collaborating on incident resolution and participating in continuous improvement projects.
Responsibilities
Work on the support and maintenance of Linx systems (e.g., Linx ERP, Linx POS or related modules), ensuring proper operation in production environments.
Provide second- and third-level support, analyzing and resolving complex incidents and problems.
Investigate root causes of recurring failures, proposing and implementing permanent solutions.
Perform technical and functional analyses, assessing impacts, risks and dependencies of system changes.
Manage tickets, changes and incidents following ITIL best practices.
Support system updates, fixes, patches and version upgrades for Linx systems.
Interact with vendors, especially Linx technical support, for escalation and follow-up of issues.
Document processes, workflows, configurations and technical solutions.
Support key users and business areas, translating operational needs into system solutions.
Participate in continuous improvement projects, process automation and optimization of system usage.
Serve as a technical reference, supporting the training and development of less-experienced analysts.
Requirements
Solid experience in supporting Linx systems.
Degree in Information Systems, Computer Science, Computer Engineering or related fields.
In-depth knowledge of Linx modules relevant to the business (retail, ERP, POS, backoffice, among others).
Experience with relational databases (preferably SQL Server or Oracle).
Ability to analyze logs, integrations and system interfaces.
Knowledge of retail, financial, tax, inventory or logistics processes (depending on company context).
Experience in critical production environments.
It is a plus if you have:
• Experience in large-scale retail environments.
• Experience in Linx system implementations or migrations.
• Knowledge of integrations via APIs or messaging platforms.
Benefits
🎂 Birthday Day Off: A day off on your birthday — because your day should be special!
🏡 Remote Work Allowance: A stipend to help make your home office more comfortable.
🧠 Psychological Support: Partnership with INMD for mental health support, connecting you with leading psychologists at competitive rates.
🚗 Transportation Voucher.
🍽️ Meal or Food Allowance: R$ 53.00 per day to help you eat well.
💪 Wellhub (formerly Gympass): Access to gyms, studios and various fitness activities.
🎓 Discounts on Courses and Universities: Descomplica, IBMR, FGV and Open English.
🩺 Health Plan with Intermédica and agreements with Bradesco Saúde and Amil Dental.
👗 50% Discount at Cantão and Redley physical stores: Up to 5 items per month.
👟 50% Discount at Kenner: Up to 3 items per month for purchases made through the e‑commerce site.
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