Hybrid Senior Systems Analyst – Support, Linx Systems

Posted 4 hours ago

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About the role

  • Senior Systems Analyst ensuring operational support and proper functioning of Linx systems. Collaborating on incident resolution and participating in continuous improvement projects.

Responsibilities

  • Work on the support and maintenance of Linx systems (e.g., Linx ERP, Linx POS or related modules), ensuring proper operation in production environments.
  • Provide second- and third-level support, analyzing and resolving complex incidents and problems.
  • Investigate root causes of recurring failures, proposing and implementing permanent solutions.
  • Perform technical and functional analyses, assessing impacts, risks and dependencies of system changes.
  • Manage tickets, changes and incidents following ITIL best practices.
  • Support system updates, fixes, patches and version upgrades for Linx systems.
  • Interact with vendors, especially Linx technical support, for escalation and follow-up of issues.
  • Document processes, workflows, configurations and technical solutions.
  • Support key users and business areas, translating operational needs into system solutions.
  • Participate in continuous improvement projects, process automation and optimization of system usage.
  • Serve as a technical reference, supporting the training and development of less-experienced analysts.

Requirements

  • Solid experience in supporting Linx systems.
  • Degree in Information Systems, Computer Science, Computer Engineering or related fields.
  • In-depth knowledge of Linx modules relevant to the business (retail, ERP, POS, backoffice, among others).
  • Experience with relational databases (preferably SQL Server or Oracle).
  • Ability to analyze logs, integrations and system interfaces.
  • Knowledge of retail, financial, tax, inventory or logistics processes (depending on company context).
  • Experience in critical production environments.
  • It is a plus if you have:
  • • Experience in large-scale retail environments.
  • • Experience in Linx system implementations or migrations.
  • • Knowledge of integrations via APIs or messaging platforms.

Benefits

  • 🎂 Birthday Day Off: A day off on your birthday — because your day should be special!
  • 🏡 Remote Work Allowance: A stipend to help make your home office more comfortable.
  • 🧠 Psychological Support: Partnership with INMD for mental health support, connecting you with leading psychologists at competitive rates.
  • 🚗 Transportation Voucher.
  • 🍽️ Meal or Food Allowance: R$ 53.00 per day to help you eat well.
  • 💪 Wellhub (formerly Gympass): Access to gyms, studios and various fitness activities.
  • 🎓 Discounts on Courses and Universities: Descomplica, IBMR, FGV and Open English.
  • 🩺 Health Plan with Intermédica and agreements with Bradesco Saúde and Amil Dental.
  • 👗 50% Discount at Cantão and Redley physical stores: Up to 5 items per month.
  • 👟 50% Discount at Kenner: Up to 3 items per month for purchases made through the e‑commerce site.

Job title

Senior Systems Analyst – Support, Linx Systems

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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