NE
Qualitätsmanager:in conducting IVP case reviews and organizing quality discussions. Responsible for quality standards and creating training materials.
About the role
- Help the Community Manager with day-to-day operation of the properties
- Administration of resident paperwork, completion of property accounting, reports, and work orders
- Support the Community Manager in enforcing Guardian Management policies and procedures
- Adhere to Fair Housing and Landlord Tenant Laws at all times
- Coordinate with other property staff and vendors to provide outstanding customer service to the residents
- Maintain excellent curb appeal and provide well-timed and proactive property maintenance
- Safeguard the good financial health and stability of the properties
- Confirm timely compliance with all government and property program requirements
- Complete all required paperwork and reports on time
- Work in compliance with all local, state, and federal laws
- Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable
- Complete resident income certifications and recertifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements
- Complete move-in/move-out paperwork with residents
- Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable
- Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases
- Liaison with corporate departments to provide a team approach to the management of the property
- Other duties as assigned by the Community Manager or Portfolio Manager
Requirements
- High school diploma or GED
- Lease-up position, Needs strong experience in event planning and execution
- OLCC license preferable
- A minimum of one year of experience in multifamily property management
- Affordable property management experience, strongly preferred
- Strong customer service skills
- Excellent attention to detail and organizational skills
- Strong mathematical skills
- Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed
- Ability to speak, read and write in English
- Ability to communicate effectively and in a timely manner; both verbally and in writing
- Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required
- Preferred: Own or have access to a reliable and properly insured vehicle for use in business transportation needs and possess/maintain a valid driver’s license.
Benefits
- Medical/Vision/Prescription Insurance
- Dental Insurance
- Medical/Dependent Care FSA
- Life/AD&D Insurance
- Employer-matched 401-K
- 10 days of Vacation Time per year
- 1 hour of Sick Time for every 30 hours worked
- 7 Paid Holidays + 1 Birthday Holiday
- Employee Assistance Program
Job title
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Experience level
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