System Administrator responsible for managing user IT infrastructure reliability and performance. Collaborating with teams for system support and maintenance in a mixed environment.
About the role
- Systems Administrator supporting Microsoft server and network technologies with Tier 3 escalation support. Responsible for troubleshooting and resolving issues in cloud and on-premise environments.
Responsibilities
- Support Microsoft Windows server and network technologies
- Management and troubleshooting of on premise and cloud environments.
- Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues)
- Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
- Provide Tier 3 desktop and application support including line of business application support and hosted application support.
- Produce and maintain detailed technical and training documentation.
- Organize and execute desktop projects, ranging from 1 day – 2 weeks.
- Typical Week: 30% Windows server support, 50% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings.
Requirements
- Bachelor’s Degree, business related field preferred, or equivalent experience
- 5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment. Specifics include:
- Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems)
- Have worked with the O365 ecosystem
- Azure ecosystem
- Active Directory, Group Policy
- All current Microsoft Desktop Operating Systems
- Experience with XenApp/RDS or other VDI technologies
- Experience with LAN and WAN technology and firewalls required, including but not limited to…
- Cisco
- Meraki
- Fortinet
- Aruba
- Extensive hands-on experience with Windows Server and Exchange, including maintenance and support.
- Microsoft Certified Professional Status (MCSE or MCITP)
- Strong communication skills both verbal and written.
- Excellent customer service skills
- Valid driver’s license and insurance with reliable transportation. This position will require infrequent local travel.
- Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices.
- Flexibility to accommodate after-hours and weekend client and team member needs.
- Participation in a 1-week 24x7 on-call backup rotation, approximately every 2-3 months
Benefits
- WFH Flexibility
- Focus on Work/Life Balance
- We match 4% on your 401K
- Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
- Comprehensive benefits package which includes paid life insurance and paid long term disability.
- Peerfit membership - providing free sessions at local gyms and studios.
- Paid Maternity, Paternity, and foster leave
- Quarterly employee/family outings
- Career path road mapping
- $200 spend in our iVenture Company Store on your anniversary year with us!
- Real Culture initiatives and recognition, not just pizza parties
- 360-degree feedback. You talk, we listen.
- Mileage reimbursement
- Super cool technology – virtual lab, paid certifications, and training days
- iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values.
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