Executive Director leading a senior care community in Eau Claire, WI. Overseeing operations, financial performance, and ensuring high-quality resident services.
Responsibilities
The Executive Director collaborates with department directors to establish performance and operational objectives, offering continuous support to foster their professional growth and sustain a high-performing leadership team within the community.
Tracks financial performance and participates in creating annual budgets, ensuring monthly compliance.
Reviews monthly financial statements and oversees resident billing processes.
Establishes an environment conducive to quality services and high customer satisfaction.
Engages with residents and families regularly, fostering and upholding positive relationships through effective communication, addressing concerns, and conducting satisfaction surveys.
Maintains excellent customer service standards and encourages all employees to do the same.
Assists marketing staff in implementing effective strategies and monitors occupancy data.
Ensures compliance with all state and federal regulations within the community.
Requirements
A college degree and/or a minimum of 3 years' experience as an Executive Director in a market rate senior housing continuum of care community (IL, AL, MC).
Proven experience in a director/senior leadership role.
Strong leadership skills with the ability to inspire and motivate teams.
Demonstrated expertise in business development strategies and execution.
Excellent project management skills with a focus on delivering results within deadlines.
Experience in operations management with a keen understanding of process improvement methodologies.
Strong communication skills, both verbal and written, with the ability to engage diverse stakeholders.
Knowledge of Microsoft products and basic accounting principles.
Benefits
Competitive salary and benefits package.
Opportunities for professional development.
Supportive work environment with a focus on employee wellbeing.
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