Network Technician 3 providing critical technical support for network and infrastructure development. Involves troubleshooting and preparing technical documentation for hardware and configurations.
About the role
- Senior Site Reliability Engineer ensuring reliability, scalability, and performance of services at Granicus. Leading automation processes and implementing best practices in site reliability engineering.
Responsibilities
- Provide production support on a shift according to the team on-call roster.
- Work on SRE projects and Tech support escalated and internal engineering/implementation team raised tickets.
- Monitor and Maintain Systems.
- Respond to alerts and incidents promptly to ensure high availability.
- Implement effective alerting & notifications, minimizing false alerts.
- Create and manage effective SRE Dashboards to report Key business metrics, SLAs, SLOs, SLIs & error budgets.
- Proactively & effectively evaluates capacity planning to handle growth - scalability & traffic load.
- Actively participate in troubleshooting and resolving incidents, performing root cause analysis, Incident post mortems and implementing long-term fixes to prevent recurrence.
- Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
- Partner closely with DevOps and Software Engineering teams to enhance system reliability.
- Create and maintain documentation for technology, architecture, processes, procedures, and troubleshooting guides.
Requirements
- Atleast 8+ years of relavant experience in site reliability engineering with a proven track record of managing complex, medium to large scale high-availability systems.
- Expertise in Monitoring/Observability - Elastic & Cloud watch/Azure Monitor
- Expertise in Linux/Windows OS & networking
- Advanced knowledge of Cloud services (AWS & Azure)
- Advanced knowledge of Container Technologies - Dockers & Kubernetes (K8s)
- Proficiency on Database/Queries - MSSQL,Postgres,Mongodb,Mysql
- Proficiency in Scripting - Python/Powershell / Bash
- Working experience on CI/CD Tools - Gitlab/Azure Devops or similar tools
- Working experience on IaC Tools -Terraform/Ansible
- Working experience on Configuration management -Chef
- Working experience on Incident response - Pagerduty, Jira
- Relevant certifications such as Elastic Certified Observability Engineer, AWS Certified Solutions Architect, Certified Kubernetes Administrator, or those with Equivalent hands-on experience is highly valued.
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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