Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Customer Service Representative delivering quality inbound service at Grainger. Handling inquiries and collaborating with team in fast-paced environment.
Responsibilities
- Handle a high volume of inbound calls — delivering quality customer service with professionalism, empathy, and efficiency
- Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
- Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
- Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
- Maintain attention to detail while managing complex or time-sensitive customer issues
- Communicate clearly via phone and written messages
Requirements
- High School diploma or equivalent
- Minimum 1 year of customer service experience or experience in a customer-facing role
- A passion for delivering exceptional customer service and creating a positive experience for every customer
- Ability to thrive in a fast-paced, dynamic environment
- Ability to problem solve and make decisions with attention to detail
- A continuous improvement mindset, open to coaching and receiving feedback
- Proven ability to learn new technology and software quickly
- Comfortable navigating multiple programs and screens simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)
Benefits
- Medical, dental, vision, and life insurance coverage starts on day one of employment.
- Access to up to 50% of your paycheck based on hours worked before payday.
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
- Employee discounts, parental leave, and other benefits.
- Safety shoes provided (where applicable).
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Fuel Attendant supporting day - to - day operations at fueling station with customer assistance. Greet customers, assist with fueling, and maintain safety and cleanliness.
Customer Service Representative supporting daily store operations at H&S Energy. Fostering customer satisfaction and ensuring store presentation and cleanliness in Redding, CA.
Customer Service Representative supporting daily store operations and exceptional customer service at H&S Energy. Responsible for cashiering and maintaining store presentation while fostering a welcoming environment.
Customer Service Representative supporting daily store operations at H&S Energy. Ensuring exceptional customer service, food quality, and store presentation in a fast - paced environment.
Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
Meeting Support Specialist supporting NASA's Extravehicular Activity and Human Surface Mobility Program. Responsible for clear communication, task prioritization, and utilization of Microsoft Office Suite and SharePoint.
Customer Support Specialist handling Level 1 technical support and billing assistance at TeamViewer. Aiding clients in successful service delivery within a hybrid work environment.
Customer Service Specialist supporting aftermarket parts sales at Brentwood Polychem. Engaging with customers for inquiries and generating proposals based on their requests.
Customer Support position at VerbundVolksbank OWL assisting clients with digital services and inquiries. Requires commercial experience and a passion for customer interaction.