Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
GC
Hybrid IT Support – Digital Skills Assessor/Trainer
Posted 2 months ago
About the role
- IT Support and Digital Skills Assessor/Trainer role focuses on developing digital talent across Scotland. Assessing learners against SQA standards while managing individual caseloads in a hybrid setting.
Responsibilities
- Assess learners in the workplace against recognised SQA standards for: Digital Applications SCQF 6, IT Support SCQF 6 & 8.
- Manage own caseload of learners and employers across Scotland.
- Support and mentor learners to build their technical skills and competencies.
- Set individual targets aligned with learner capability and qualification timelines.
- Monitor progress, identify challenges, and support learners to achieve their qualifications.
- Maintain accurate candidate records in line with SQA and SDS requirements.
- Use e-portfolio system to track learner progress and carry out remote assessments.
- Attend standardisation meetings, maintain CPD, and follow centre policies and procedures.
- Carry out regular contact and on-site visits with learners and employers.
- Travel to customer premises as required.
Requirements
- Occupational experience in Digital Skills and the use of software packages.
- Experience working in IT support roles.
- Strong proficiency in Microsoft Office and digital systems.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage a busy, target-driven workload.
- A full UK driving licence and access to a vehicle.
- A recognised Assessor Award (e.g., L&D9DI) — but not essential, as full training is provided.
Benefits
- Competitive basic salary.
- Excellent rewards package.
- Company pension scheme.
- Laptop provided.
- Ongoing training, development, and clear progression opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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