Senior Strategy Analyst involved in strategic technology decisions for Customer Interaction initiatives at Fidelity. Contributing to financial analysis and cross - functional projects to enhance service delivery.
About the role
- Ensuring operational excellence and training for restaurant staff at Zamp, a restaurant ecosystem with international brands. Leading training strategies and regional process standardization.
Responsibilities
- Ensure operational excellence and continuous development of restaurant staff within your region, acting as the primary change agent and knowledge multiplier.
- Implement and execute the regional training strategy (online and in-person), ensuring process standardization.
- Train employees in operational processes (shoulder-to-shoulder training), using tools such as the Skills Matrix (Quadro de Habilidades), Training Passport (Passaporte de Treinamento) and Instructor Schedule (Agenda do Instrutor).
- Facilitate and deliver role onboarding courses, ongoing training and technical content for all restaurant positions.
- Ensure operational excellence of the Training and Excellence Centers (CTEs) and certify restaurants within the region.
- Support and monitor the training and certification process for Business Managers.
- Manage the department budget, controlling expenses and implementing actions to optimize resources and recover financial variances.
- Lead and develop the field training team for the region, setting short- and medium-term goals, providing continuous feedback and fostering analytical capability.
- Participate in strategic meetings (RSO, RR and alignment meetings) at both the Coordination and Regional levels.
- Support corporate areas in multidisciplinary projects and strategic activities as required.
- Travel regularly across the region as needed.
Requirements
- Bachelor’s degree in Business Administration, Human Resources, Psychology or related fields;
- Proven experience in technical-operational training, preferably in the retail sector;
- Knowledge of L&D methodologies and learning tools;
- Experience in process standardization and implementing operational best practices;
- Ability to analyze results and propose improvements to training programs;
- Customer experience and quality management focus;
Benefits
- Flex Office
- Meal or food allowance
- Multi-benefits card
- Commuter benefit, parking or company shuttle
- Health and dental plans with no co-pay (including dependents)
- Life insurance (effective from day one)
- Attractive annual bonus
- Partnerships with universities and educational institutions
- Health and wellness programs (telemedicine and online psychotherapy)
- TotalPass (platform providing access to over 20,000 gyms and partners for psychology, nutrition and wellness)
- Birthday day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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