Business Analyst designing and implementing solutions to optimize processes and collaborate with stakeholders. Requires a Master's degree and 5 - 8 years of experience in the field.
About the role
- Analyst managing high-quality corporate travel support via multiple channels. Utilizing technology platforms to enhance the travel booking process and improve client communication.
Responsibilities
- Customer service via Zendesk, chat and phone, providing efficient and personalized support.
- Quoting, booking, issuance and reissuance of domestic and international travel services, including air, accommodation, car rental and travel insurance.
- Use of systems such as Sabre, E-LATAM, among others, with user-level knowledge.
- Provide immediate feedback on incidents to the corporate department, including compliments, complaints and suggestions for improvement.
- Maintenance and updating of the Helpcenter, ensuring accurate and up-to-date information.
- Technical-operational support for clients and the team.
- Participation in client meetings and internal strategic meetings.
- Delivering platform training for clients and team members.
- Identification and analysis of operational errors, reacting promptly to resolve them.
- Acting as liaison between the corporate department and other departments, ensuring alignment and effective communication.
- Efficiently use VOLL tools and systems to complete travel requests.
Requirements
- Technical and/or higher education in Tourism, Hospitality, Business Administration or equivalent fields.
- Knowledge of Microsoft Office.
- Experience in customer service and handling quotes, bookings, issuance and reissuance for domestic air, domestic hotels, domestic car rentals, domestic ground transportation, travel insurance and group air/hotel/tour bookings.
- User-level knowledge of systems: car rental companies and airlines, lodging platforms.
- Proven experience in travel agencies or TMCs, with a focus on corporate service.
- Solid knowledge and practical experience with Sabre (GDS) and online booking tools (OBT).
- Proficiency in using airline portals.
- Advanced English or Spanish.
Benefits
- Meal/food allowance loaded on a Flash card.
- Sulamérica Medical and Dental Plan.
- Total Pass.
- Home office allowance on a Flash card.
- Mental health support (VOLL Care).
- Education assistance through VOLL Education.
- Group life insurance.
- Financial consulting with our partner Leve.
- 6 months maternity leave.
- 30 days paternity leave (Our parental leave policy also applies equally to same-sex couples).
- Vacation available after 6 months.
- Day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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