About the role

Cloud Solutions Engineer deploying Azure AI solutions for notable brands and institutions globally. Involved in customer support, implementation, and product enhancement for cutting-edge technologies.

Responsibilities

Deploy Cloudforce’s AI product to customer environments, ensuring secure, reliable, and efficient implementation.
Maintain strong customer relationships through proactive communication, support, and guidance throughout the deployment and operational lifecycle.
Provide escalated product support through ServiceNow, resolving complex incidents and service requests in a timely manner.
Troubleshoot and resolve AI platform issues, Azure cloud configuration problems, and integration challenges impacting customer environments.
Create and maintain internal and external documentation, including implementation guides, troubleshooting procedures, and knowledge articles.
Participate in product testing, validation, and quality assurance efforts to help enhance the stability, performance, and overall quality of the AI solution.
Collaborate with cross-functional teams to escalate findings, share insights, and contribute to continuous improvements.
Stay up-to-date with the latest Azure/AI features and updates and evaluate their potential impact on the organization.
Other duties, as assigned.

Hands-on experience deploying or supporting AI, SaaS, or cloud-based products in customer environments.
Strong troubleshooting skills across cloud infrastructure.
Experience using ServiceNow or similar ITSM platforms for incident, request, and escalation management.
Excellent communication skills with the ability to maintain positive customer relationships and explain technical issues clearly.
Proven ability to produce high-quality technical documentation, both internal and customer-facing.
Familiarity with product testing, QA processes, or validating new features in a cloud or AI environment.
Ability to work cross-functionally with engineering, product, and support teams.
Azure certifications (e.g., AZ-900, AZ-104, AI-900, AI-102 or similar).
Experience working with AI/ML platforms, model deployments, or data pipelines.
Knowledge of scripting or automation (e.g., PowerShell, Python, CLI).
Background in customer success, technical account management, or technical support roles.
Understanding of IT security best practices and cloud governance.
Familiarity with automation tools, such as Powershell, Azure CLI, or ARM templates.

Outstanding opportunities to learn, grow, and expand your network.
Excellent compensation, benefits, and generous incentives.
Complimentary snacks to keep you focused.
Super cutting-edge technology.
State-of-the-art workspace.
Community involvement.
Great team synergy.
Friday lunch and shenanigans... on us!
Incentive program for investing in your growth.
401K savings plan and education reimbursement.
24/7 access to a modern gym with Tonal and Peloton.
Free monthly garage parking with direct private access to the office.
Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more.
Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents.
Paid parental leave, including adoption and foster care placement.
PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!).
9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO.