Hybrid Senior Salesforce Site Reliability Engineer

at General Motors

• Job title: Senior Salesforce Site Reliability Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Warren, United States

About the role

• Salesforce Site Reliability Engineer at General Motors ensuring reliability and performance of Salesforce systems. Collaborating with cross-functional teams and automating CI/CD pipelines.

Responsibilities

• Work in a fast-paced environment partnering with business, technology, and platform teams to ensure reliability, performance, and scalability of Salesforce systems.
• Monitor, troubleshoot, and resolve incidents in Salesforce and integrated systems, ensuring minimal downtime and timely communication to stakeholders.
• Responsible for maintaining, automating, and enhancing CI/CD pipelines using Copado and other DevOps tools.
• Analyze and resolve code conflicts, reviewing Apex classes, triggers, and metadata deployments to ensure smooth and error-free releases.
• Use SOQL and Salesforce Developer Console for debugging, performance optimization, and data validation.
• Manage and optimize user permissions, profiles, roles, and personas, ensuring secure and compliant access control.
• Develop and maintain monitoring and observability dashboards, with an emphasis on proactive alerting and system reliability.
• Support and collaborate on incident response, root cause analysis, and implement long-term corrective actions.
• Integrate Salesforce with Event Hub and other enterprise systems, ensuring seamless event-driven communication.
• Collaborate with MuleSoft integration teams to design, test, and monitor data flows across systems.
• Analyze logs, telemetry, and metrics to identify patterns and opportunities for automation or optimization.
• Partner with engineering and business teams to drive reliability engineering best practices, capacity planning, and performance tuning.
• Document procedures, incident resolutions, and system runbooks to promote knowledge sharing and consistency.
• Stay current on Salesforce platform releases, observability frameworks, and emerging reliability engineering practices.

Requirements

• 5+ years of experience supporting and engineering Salesforce platforms with a focus on reliability, performance, and automation.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• Strong understanding of Salesforce architecture, Sales Cloud, Service Cloud, Communities, and Force.com platform.
• Proficiency in SOQL, Apex, and Salesforce metadata management.
• Hands-on experience with Copado or equivalent CI/CD and DevOps tools.
• Demonstrated ability to troubleshoot, triage, and resolve incidents under pressure in a dynamic production environment.
• Familiarity with Event Hub, MuleSoft, and integration troubleshooting.
• Experience using observability tools such as Mulesoft Logs, Datadog, to monitor system health and performance.
• Strong understanding of Salesforce security models, including profiles, permission sets, and role hierarchies.
• Excellent analytical, communication, and collaboration skills with a proactive, ownership-driven mindset.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.