IT Specialist managing clients and servers at VRG GmbH. Focused on reliable IT operations and working closely with customers on projects.
About the role
- Systems Analyst position at Hitss, focused on analysis and support of technological solutions for clients. Join a culture fostering innovation and client-first solutions in Brazil.
Responsibilities
- Analyze and identify potential systemic issues reported by users in the supported systems used by the client, applying workarounds with SLA-compliant response times to ensure quality of end-user support;
- Diagnose and classify issues identified during incident analysis;
- Document issues to build a knowledge base for incident handling by the OGS team.
Requirements
- Bachelor's degree (completed);
- Knowledge of analysis and development of PL/SQL and Shell scripts;
- Knowledge of file transfer tools and protocols such as SFTP, FTP, and Connect:Direct;
- Knowledge of Linux/Unix;
- Knowledge of Zabbix and Dynatrace;
- Professional experience in Support/Production teams;
- Desirable:
- ITIL certification;
- English language proficiency;
- Knowledge of the Python programming language;
- Professional experience in TELECOM companies or providing IT services to the telecom sector.
Benefits
- Important: All our vacancies are open to professionals with disabilities and promote gender and racial/ethnic equity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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