Senior Product Designer owning TyrOS product design, collaborating with military users to enhance logistics software. Working in a hybrid model based in Rosslyn, VA with national team.
About the role
- Join Hitss as a UX Writer, creating and reviewing user-friendly content for conversational flows. Collaborate with teams to enhance technological solutions for client satisfaction.
Responsibilities
- Criar e revisar textos para fluxos conversacionais do WhatsApp (e também RCS);
- Produzir microtextos, mensagens de erro, orientações e alternativas de navegação para tornar as jornadas mais intuitivas;
- Atuar em parceria com POs, BAs, QAs e Devs ao longo de todo o processo, desde o desenho até a implementação das jornadas;
- Acompanhar as métricas (como resolutividade, CSAT e NPS) e propor melhorias com base nos resultados;
- Manter consistência de linguagem, seguindo boas práticas, padrões internos e orientações de compliance;
- Participar dos rituais do time e das discussões de evolução do canal.
Requirements
- Ensino superior completo;
- Experiência prévia como UX Writer, Content Designer ou redator focado em produtos digitais;
- Conhecimento em escrita clara orientada à experiência do usuário;
- Conhecimento em boas práticas de UX Writing, acessibilidade e arquitetura de conteúdo;
- Vivência em metodologias ágeis.
- Experiência com chatbots, assistentes virtuais ou canais conversacionais será considerado um diferencial.
Benefits
- Equidade de gênero
- Equidade de raça/etnia
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AS
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