Senior Consultant managing shopper insights and category management for leading brands. Collaborating with clients to develop actionable strategies based on consumer behavior data.
About the role
- Consultor CX conducting qualitative and quantitative research to understand customer behavior. Join Hitss to enhance customer experience through actionable insights and methodologies.
Responsibilities
- Conduct qualitative and quantitative research to gain a deep understanding of customer behavior, needs, and perceptions.
- Design and execute research methodologies (in-depth interviews, shadowing, desk research, surveys, focus groups, feedback analysis, and Voice of the Customer data).
- Translate data into actionable insights, linking research findings to strategies for improving customer journeys and experiences.
- Prepare executive reports, dashboards, and presentations that turn complex findings into clear, strategic narratives.
- Support the design and prioritization of customer journeys based on evidence, fostering a data- and insight-driven culture within the organization.
Requirements
- Bachelor’s degree in Business Administration, Psychology, Communications, Marketing, Design, or a related field.
- Solid experience (minimum 3 years) in behavioral research, customer journey mapping, insights generation, and experience analysis.
- Advanced knowledge of qualitative and quantitative research methodologies (in-depth interviews, focus groups, netnography, surveys, sentiment analysis, etc.).
- Strong data storytelling skills, ability to synthesize insights, and present findings to executives.
- Familiarity with tools such as Qualtrics, SurveyMonkey, Power BI, advanced Excel, Miro, Figma, Google Data Studio, SPSS or basic R; and methodologies/certifications like CXPA, Design Thinking, Service Design, UX Research, Data Analytics, or Market Research.
- Postgraduate degree or MBA in Customer Experience, Consumer Behavior, or related fields is a plus.
Benefits
- Important: All our vacancies are open to professionals with disabilities; we promote gender and racial/ethnic equity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Junior Consultant analyzing consumer behavior and helping companies make informed decisions. Work involves data analysis, client advisory, and development of impactful solutions.
Consultant supporting a diverse team of clients in financial funding strategies. Handling end - to - end processes from application to successful funding disbursement with a focus on client relationships.
Consultant for funding advisory at GrantLift supporting businesses in applying for and managing funding. Working with a dynamic team to enhance client relationships and digital processes.
Management Consultant transforming procurement and supply chain management at Efficio. Offering innovative solutions while driving client projects in a diverse team environment in Germany.
Solution Consultant involving technical consulting for e - Commerce projects at mediawave. Collaborating with sales and project teams to develop solutions and support implementation.
Senior Technical Consultant configuring advisor workflows for wealth management solutions. Partnering with stakeholders to optimize user journeys and enhance platform capabilities in financial technology.
Data Consultant at Practiv delivering end - to - end technology solutions including data pipelines, AI, and visualisation. Collaborating within a small team on diverse projects.
Data Engineer working with Data Cloud & AI technologists. Join a team delivering technology solutions including data pipelines, warehousing, ML, AI, and visualisation.
Innovation Consultant developing EU proposals for an established European innovation consultancy in Madrid. Engaging with international partners for project management and proposal writing.