Senior Onboarding Consultant responsible for customer training and project management for Goodlord's platform. Engaging with clients to ensure effective use of products during onboarding.
About the role
- Consultor CX conducting qualitative and quantitative research to understand customer behavior. Join Hitss to enhance customer experience through actionable insights and methodologies.
Responsibilities
- Conduct qualitative and quantitative research to gain a deep understanding of customer behavior, needs, and perceptions.
- Design and execute research methodologies (in-depth interviews, shadowing, desk research, surveys, focus groups, feedback analysis, and Voice of the Customer data).
- Translate data into actionable insights, linking research findings to strategies for improving customer journeys and experiences.
- Prepare executive reports, dashboards, and presentations that turn complex findings into clear, strategic narratives.
- Support the design and prioritization of customer journeys based on evidence, fostering a data- and insight-driven culture within the organization.
Requirements
- Bachelor’s degree in Business Administration, Psychology, Communications, Marketing, Design, or a related field.
- Solid experience (minimum 3 years) in behavioral research, customer journey mapping, insights generation, and experience analysis.
- Advanced knowledge of qualitative and quantitative research methodologies (in-depth interviews, focus groups, netnography, surveys, sentiment analysis, etc.).
- Strong data storytelling skills, ability to synthesize insights, and present findings to executives.
- Familiarity with tools such as Qualtrics, SurveyMonkey, Power BI, advanced Excel, Miro, Figma, Google Data Studio, SPSS or basic R; and methodologies/certifications like CXPA, Design Thinking, Service Design, UX Research, Data Analytics, or Market Research.
- Postgraduate degree or MBA in Customer Experience, Consumer Behavior, or related fields is a plus.
Benefits
- Important: All our vacancies are open to professionals with disabilities; we promote gender and racial/ethnic equity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Consultant role in circular economy advising on sustainable projects in the construction industry. Join Concular's mission to transform construction with circular economy solutions.
Consultant role at Grupo Trigo supporting Spoleto's restaurants operations and enhancing performance indicators. Engage directly with brand standards for ongoing improvements.
Data & Analytics Consultant working with clients on AI - driven platform implementation for data & analytics. Collaborating across teams to deliver insights for local authorities efficiently.
Management Consultant with 7+ years of experience leveraging data and AI solutions for strategic client needs. Collaborating with stakeholders to drive measurable results in data management.
Lead Consultant driving impactful transformation initiatives in public services for health and local authorities. Responsible for managing teams and delivering high - value client outcomes.
Principal Consultant leading transformation in health and local government for Newton. Managing teams and delivering significant value in complex client engagements.
Freelance consultant training accounting professionals on software in Ile - de - France. Focus on delivering training modules and gathering feedback for continuous improvement.
Freelance Consultant in Formation for Pennylane, focusing on delivering training to accounting firms. Responsibilities include analyzing training needs and facilitating user groups.
Consultant en formation pour aider les nouveaux cabinets à utiliser l'outil comptable de Pennylane. Proposer des modules de formation en autonomie et évaluer leur succès.