Business Analyst providing data - driven decision - making support in the Direct Store Delivery organization. Translating operational data into actionable insights for improving performance and customer satisfaction.
About the role
- DAM Business Analyst role at Glanbia driving technology solutions and best practices for the DAM ecosystem. Involves collaboration, requirements management, and system optimization in Dublin.
Responsibilities
- Collaborate with the Product Manager to define and execute the DAM strategy aligned with business objectives.
- Act as the subject matter expert for the DAM ecosystem, promoting best practices and driving adoption across global teams.
- Advise stakeholders on the impact of business process decisions on technology, cost, and complexity to enable informed decision-making.
- Elicit, document, and manage detailed business requirements (features, user stories) and translate them into actionable technology solutions.
- Prioritize and manage the product backlog in partnership with the Scrum Master, ensuring alignment with strategic goals.
- Conduct workshops with business teams to validate requirements and identify opportunities for process optimization and automation.
- Document current and future state processes, identifying areas for improvement and automation.
- Configure and maintain multiple workflows within the DAM application to support business needs.
- Leverage the DAM applications AI capabilities to automate metadata tagging, asset classification, and other repetitive tasks.
- Support development and testing teams by clarifying requirements and expected system behaviour.
- Perform functional testing for new features, integrations, and upgrades to ensure solutions meet business needs.
- Ensure data governance standards are applied within DAM, including security and compliance considerations for sensitive assets.
- Establish and maintain Disaster Recovery and Business Continuity plans for the DAM ecosystem.
- Develop user guides and training materials; deliver training sessions for key users and support teams.
- Monitor and report on application usage and adoption to ensure ROI realization.
- Identify and implement automation opportunities within DAM and related processes.
- Act as the point of escalation for complex issues raised by the Application Support team.
- Provide expert guidance on troubleshooting and resolution.
- Support the Product Manager in budget planning and reporting for the DAM ecosystem.
Requirements
- Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience.
- Career experience in Food & Beverage or other related industry highly desirable.
- Proven experience in eliciting and managing detailed business requirements.
- Good business knowledge in a relevant functional domain (e.g., IT, Finance, R&D), and how the opportunities, risks, and issues in these domains can be addressed by technology.
- Experience in analysing business challenges using structured frameworks and methodologies.
- Strong analytical and problem-solving skills for developing technology-enabled use cases and analysing Business needs.
- Experience in modelling system processes; knowledge of common notational standards is beneficial (e.g., BPMN).
- Able to design and execute functional tests, with experience managing bugs / defects through to remediation.
- Basic knowledge of software engineering, information risk, security standards, and technology solutioning is beneficial.
- Hands-on experience in Agile methodologies and practices (e.g., SAFe, Scrum, Kanban) is beneficial.
- Good communication skills with an ability to build rapport with a wide range of different Business and IS stakeholders.
Benefits
- competitive salary
- staff discounts
- generous family leave policy
- continuous learning opportunities through an on-demand learning platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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