Hybrid General Service Manager

at Givaudan

• Job title: General Service Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, China

About the role

• Manage General Services for Givaudan across multiple sites in China, ensuring efficient operations and leading a team of Site Administrative Managers.

Responsibilities

• Oversee and direct the overall office administration functions across all sites in China, ensuring efficient, consistent, and compliant operations that support the organization’s strategic and operational objectives.
• Lead, coach, and coordinate a team of five Site Administrative Managers to drive alignment, resource sharing, and best practice implementation across all locations.
• Develop and implement national administrative policies, standards, and procedures in collaboration with leadership to ensure consistency and operational excellence.
• Supervise and evaluate all office service areas, including administrative assistance, reception, communication systems, mail and courier services, fleet management, cleaning, gardening, maintenance, and cafeteria operations.
• Partner with senior leadership to anticipate and address organizational needs, ensuring office administration policies, programs, and activities are both efficient and employee-centric.
• Oversee facility planning and management across the China network, including preventive maintenance, asset management, upgrades, and space optimization to minimize disruptions and enhance workplace quality.
• Develop long-term facility management strategies in coordination with corporate guidelines and site requirements, balancing cost efficiency and employee well-being.
• Establish and monitor office supply standards and budgets for all China locations in partnership with the Procurement IM&S function.
• Negotiate and manage key supplier relationships, leveraging national-level agreements to ensure consistent quality and value.
• Drive continuous improvement and digitalization initiatives in administrative and facility management processes.
• Prepare and manage national office administration budgets and KPIs; analyze performance data and report results to senior leadership.
• Serve as the primary advisor to management on all matters related to administrative operations, policies, and infrastructure planning.
• Lead, direct, evaluate, and develop the team of office administration staff.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Management, or a related field; equivalent professional experience will be considered.
• Minimum of 5 years of proven leadership experience overseeing multiple site administrative or general services teams within multinational environments.
• Demonstrated success in managing teams across multiple locations within China, ensuring consistent standards, efficiency, and compliance.
• Fluent in English and proficient in Mandarin (both written and spoken).
• Strong ability to lead, coach, and develop cross-functional and geographically dispersed teams.
• Excellent communication, stakeholder management, and influencing abilities to effectively collaborate at all organizational levels.
• Strong capability in process analysis, design, and presentation, with a focus on continuous improvement and operational excellence.

Benefits

• Attractive package with benefits
• Paid annual leave and sick leave
• Commercial insurance
• Good opportunities for progressive learning and development
• A creative team environment that will inspire you