Assistant Manager overseeing retail store operations at AT&T. Leading a team to ensure best - in - class customer service and achieve sales objectives.
About the role
- Performance Manager responsible for maximizing operational performance and client metrics for insurance partners at Gerber. Collaborates with various teams to implement best practices and improvements.
Responsibilities
- Supports achievement of operational and client metrics.
- Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to Regional, Market and Shop Leadership.
- Conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class.
- Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway.
- Works in partnership with the National Account team to understand client requirements and current performance levels for a specific Insurance Partner(s).
- Communicates performance information to Regional leadership and assists leadership with improvement plan development and follow up.
- Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas.
- Participates in regular Regional and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans.
- Supports Regional and Market leadership for the training and implementation of Gerber’s processes and procedures related to new acquisitions.
- Extracts and analyzes data from the company’s internal data reporting tools.
- Monitors and evaluates scorecard performance for insurance partners.
Requirements
- Post-secondary education or professional equivalent experience
- 3 years previous experience in a collision repair environment or a similar role
- 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
- Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
- Valid Driver’s License
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
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