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About the role
- Principal Solutions Consultant working with strategic customers and partners at Genesys. Delivering AI Powered Experience Orchestration at scale through tailored solutions and demos.
Responsibilities
- The Principal Solutions Consultant works with key strategic, high growth Customers and Partners as a trusted advisor to ensure these customers and partners can fulfill their maximum potential to deliver Empathy and AI Powered Experience Orchestration at Scale leveraging Genesys software.
- Works in a consultative fashion to understand customer needs (technical & functional) and maps them to Genesys solutions, services, and consulting offerings.
- You will work with all levels of customer organizations, helping to tailor the joint Genesys messaging to meet the needs of various business and technical stakeholders including C-level decision-makers.
- Work with defined Genesys partners to educate and empower them on the Genesys unique value proposition, roadmaps to help generate pipeline, help them to be more self-sufficient, drive product co-invention, and be effective at developing identified business opportunities.
- Typical outputs will include: Walk Genesys customers and partners through Genesys solutions via demos, workshops, production trials, and presentations to articulate how applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.
Requirements
- Hold a bachelor’s degree and 5 years of relevant professional experience
- Knowledge of Generative and Agentic AI technologies.
- Hands on knowledge with Prompt Engineering best practices
- Technical knowledge covering associated Contact Centre technologies, such as surveys, quality management, recording, workforce management, IVR, Digital Engagement or PCI-compliance.
- Technical knowledge in some of the following areas, such as VOIP, SIP, RTP, Messaging, Carrier Services, Infrastructure, Networking or Security.
- Hands on Knowledge of Genesys Cloud is a plus.
- Familiarity with cloud platforms (Amazon Web Services).
- Familiarity with Natural Language Understanding.
- Refined presentation skills showcasing presence and gravitas and be able to facilitate workshops towards successful conclusions.
- Empowering partners to be able to: Propose solutions that are mapped to business requirements, Scoping the customers functional and nonfunctional specifications, by providing a Solution Proposal and/or Architecture Diagram, working with Professional Services to ensure an accurate Statement of Works.
- Experience documenting technical artifacts (including storyboards, demos narratives, use cases) and building presentations promoting and explaining the created assets
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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