Senior UX/UI Designer developing AI-driven design solutions for GEICO's customer experience. Collaborating across teams to deliver impactful user-centered designs in a hybrid environment.
Responsibilities
Collaborates with product, engineering, and business teams to uncover customer and business needs
Translates complex ideas into understandable concepts and solutions that evolve and enhance the product experience
Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocates for the customer through human-centered design methods, including discovery, research, and user testing
Facilitates and participates in workshops with internal and external stakeholders to align with business needs
Creates process and user flows, wireframes, journey maps, and user interface specifications
Delivers design assets for acceptance, development, and delivery to market in partnership with engineering
Requirements
Bachelor’s Degree in a related field
5+ years of experience (or 3+ with Masters degree) with User Experience design
3+ years designing for AI/ML products, chatbots, or conversational interfaces
Experience designing complex B2B platforms with multiple user personas and workflows
Proficiency with enterprise design systems and component libraries
Advanced skills in Figma, plus experience with rapid prototyping tools like Cursor for AI-assisted design iteration
Experience designing chat interfaces, multi-agent systems, and voice interactions
Understanding of AI explainability, confidence scoring, and source attribution in user interfaces
Expertise in designing complex AI workflows that remain intuitive for non-technical users
Experience designing interfaces where AI determines optimal tools/models based on user prompts
Experience with MCP (Model Context Protocol) or similar AI integration frameworks
Background in data visualization or analytics platforms
Experience designing for both business users and technical practitioners.
Benefits
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation.
401K savings plan vested from day one that offers a 6% match.
Performance and recognition-based incentives.
Tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
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