Field Service Technician I at NCR Atleos supporting and maintaining ATMs with minimal experience required. Join a collaborative, fast - paced team with comprehensive training provided.
About the role
- Technical Service Engineer providing support for healthcare imaging software. Assisting customers with technical issues, software configurations, and ensuring a positive support experience.
Responsibilities
- Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
- Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
- Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
- Perform software updates, upgrades, and system migrations
- Ensure customer satisfaction for every step of the customer’s support journey
- Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
- Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
- Facilitate technical training sessions for team members, along with cross-functional teams
- Contribute to departmental operational improvement initiatives
Requirements
- 3+ years of technical experience within a hospital setting preferred
- Computer networking, connectivity, and software troubleshooting experience
- DICOM and PACS experience a plus
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
- Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
- Strong written and verbal communication, organizational, and time management skills
- Ability to work with a flexible schedule
Benefits
- Permissive time off
- A 401(k) with up to a 4% match
- Tuition reimbursement programs
- Relaxed office setting where jeans are the norm
- Free snacks and beverages at the office
- 24-hour access to an in-office fitness center
Job title
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