Field Service Representative assisting customers with installation, maintenance, and repair of diagnostic systems. Supporting labs by providing high - quality customer service and solutions.
About the role
- Technical Service Engineer providing support for healthcare imaging software. Assisting customers with technical issues, software configurations, and ensuring a positive support experience.
Responsibilities
- Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
- Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
- Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
- Perform software updates, upgrades, and system migrations
- Ensure customer satisfaction for every step of the customer’s support journey
- Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
- Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
- Facilitate technical training sessions for team members, along with cross-functional teams
- Contribute to departmental operational improvement initiatives
Requirements
- 3+ years of technical experience within a hospital setting preferred
- Computer networking, connectivity, and software troubleshooting experience
- DICOM and PACS experience a plus
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
- Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
- Strong written and verbal communication, organizational, and time management skills
- Ability to work with a flexible schedule
Benefits
- Permissive time off
- A 401(k) with up to a 4% match
- Tuition reimbursement programs
- Relaxed office setting where jeans are the norm
- Free snacks and beverages at the office
- 24-hour access to an in-office fitness center
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Field Service Technician supporting installation, testing, and repair of TechnipFMC products. Engaging in a structured rotational training program for hands - on exposure in field services.
Senior Mechanical Construction Field Engineer supporting construction activities at Savannah River Site. Ensuring engineering tasks are conducted safely and within project constraints.
Field Engineer assisting construction site management, ensuring safety and quality standards at Gray Construction's projects. Involves procurement and collaboration with various teams across the US.
Director of Field Engineering Operations at Vercel focusing on operational strategies for scalable customer - focused teams in high - growth settings.
Field Engineer supporting Real Time Location Systems projects at multiple VA Medical Centers in the Greater Los Angeles area. Responsible for hardware installation, technical support, and customer service interactions.
Field Service Technician repairing and maintaining underground mining equipment in Nevada/Utah area. Engaging with customers and participating in continuous improvement initiatives.
Field Service Technician III providing maintenance and technical support for aerospace systems. Installing, operating, and updating equipment at field locations while building customer relationships.
Field Service Technician troubleshooting and repairing lift trucks for Crown Equipment Corporation. Involves planned maintenance, diagnosing issues, and administrative tasks.
Field Service Technician maintaining and repairing various equipment in remote locations. Involves preventive maintenance and troubleshooting in a safety - focused environment.