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Hybrid Senior Heavy Duty Power Customer Portfolio Manager – Power Outage Manager
Posted 3 weeks ago
About the role
- Senior Heavy Duty Power Customer Portfolio Manager overseeing contract performance activities for GE Vernova. Responsible for customer satisfaction and managing project deliverables across customer sites.
Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts and customer obligations
- Provide service agreement, fixed price, and time and material program management
- Interact with members of the customer service, parts and transactional services, field service etc.
- Oversee all contract performance activities across customer sites
- Manage information flow, ensure timely resolution of issues
- Negotiate changes or solutions as needed
- Ensure adherence to all operational, financial, and technical contract specifications
- Lead proposal negotiations and contract administration
- Provide support to senior leadership on key accounts
- Identify business challenges and implement best practices
- Represent GE VERNOVA as liaison and resource between internal/external organizations
- Own contract leadership and fulfillment including all project deliverables
- Manage the customer portfolio P&L and identify opportunities for growth
- Organize pre-outage, post-outage, and outage milestone meetings with stakeholders
- Drive the Outage 360 process and Change Order management
- Collaborate with FieldCore to define project scope and resolve emergent outages
- Manage the full lifecycle of On-Site and Shop repairs
- Oversee Gas Power warranty and applicable commercial considerations
Requirements
- Bachelor’s degree from an accredited university or college required
- Minimum of 5 years of knowledge and experience within the Power Industry/Technical Field Services or Contract Management with strong Mechanical Turbine knowledge.
- Bachelor’s Degree preferably in a technical/Engineering Mechanical, Electrical, STEM.
- Master’s degree preferred.
- Experience planning and executing outages.
- Strong quality background with Black Belt certification
- Strong leadership, financial and commercial skills
- Team leader in a dynamic, energetic, and proactive environment.
- Experience working with customer leadership teams.
- Demonstrated communication, presentation & organizational skills.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions
- company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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