Customer Success Integration Engineer in IDEMIA responsible for system integration and customer support. Overseeing software validation while collaborating with global teams.
About the role
- Software Developer responsible for building and enhancing Contact Center platforms at GDIT. Collaborating on projects using AWS, Google Cloud, and AI technologies.
Responsibilities
- Own the opportunity to build, integrate, and enhance modern Contact Center and Service Desk platforms
- Design, configure, and customize applications supporting Contact Center and Service Desk operations
- Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
- Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect)
- Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
- Collaborate with stakeholders, product owners, and cross-functional teams
Requirements
- 3+ years of software development or platform engineering experience in cloud or enterprise environments
- Proficiency in JavaScript, Python and/or Java
- Experience developing and working with RESTful APIs
- Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
- Experience with version control systems (Git)
- Must be US Citizen
- Technical Training, Certification(s) or Degree
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Full-flex work week to own your priorities
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