Senior Product Engineer responsible for product design and development in mechanical and electrical engineering. Enhancing customer specifications and assuring product quality for mass production at Rogers Corporation.
About the role
- Customer Success Integration Engineer in IDEMIA responsible for system integration and customer support. Overseeing software validation while collaborating with global teams.
Responsibilities
- Support L3 teams with complex troubleshooting related to critical incidents or crises
- Analyze, troubleshoot and resolve tickets assigned to you that are escalated by Support L2 teams as defects for IDEMIA products or projects
- Provide system ramp-up support at customer sites
- Perform integration, deployment and on-site post-upgrade support when on customer premises
- Test and integrate software releases and patches
- Conduct system integration and validation testing, including load, performance, high availability, accuracy and security tests
- Investigate issues by analyzing logs during test execution, report incidents through the configuration management tool and monitor them through to closure
- Produce documentation to support proper installation, testing, operations and administration
- Prepare and deliver training for customers and support & maintenance teams
- Assist the Service Delivery team with specific technical requests related to integration activities, including implementation duration and scheduling
Requirements
- Strong knowledge of Linux (Red Hat, CentOS, Debian, etc.)
- Good relational database knowledge (MSSQL, PostgreSQL, Oracle, MongoDB)
- Strong scripting skills (Python, PowerShell, Bash)
- Solid networking (TCP/IP, HTTP) and security (TLS) knowledge
- Basic knowledge of virtualization technologies (OpenStack, VMware, Kubernetes, etc.)
- Basic familiarity with testing and monitoring tools (SOAPUI, Postman, Zabbix, Grafana, Prometheus)
- Good understanding of system and IT architecture
- Experience with ticketing and collaboration tools (Salesforce, Jira, Confluence, etc.)
- Basic knowledge of a high-level programming language to read and understand source code (Java, JavaScript)
- Good knowledge of DevSecOps tools and CI/CD processes and tools such as Jira, Testlink, Jenkins, Ansible, Terraform
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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