Product Administration Agent at Desjardins providing administrative support for member/client accounts and specialized products. Responding to client requests and developing work processes for operational objectives.
About the role
- IT-Systemadministrator providing First and Second Level Support and managing IT infrastructure. Joining a team focused on integrated security solutions in Germany's growing technology market.
Responsibilities
- Support IT operations with First- and Second-level support
- Administration of IT infrastructure (virtual and physical; backup and recovery)
- Integration of various platforms and systems
- User administration (e.g., printers, Active Directory, user policies)
- For example: name changes and creation of new accounts
- Setup and relocation of IT workstations on site
- Troubleshooting faulty systems and applications
- Management of mobile devices using Mobile Device Management (MDM)
- Management, oversight and coordination of collaborations with external IT service providers
- Technical coordination with internal departments and sister companies
- Selection and procurement of hardware, software and IT-related services
- Creation and maintenance of system documentation
- Improving the company’s cybersecurity
- Continuous improvement of the certified Information Security Management System (ISMS)
- Implementation of projects to introduce new business applications
- Building and further developing the company’s emergency operations environment
- Active preparedness for hacker and ransomware attacks
- Collaboration as part of Group IT
Requirements
- Completed IT vocational training or career changers with equivalent experience
- Experience in First- and Second-level support
- Proficient with Microsoft Windows and Office 365
- Experience coordinating and communicating with internal departments and external service providers
- Knowledge of administering and maintaining business applications and their technical infrastructure
- Understanding of business processes and requirements of functional departments
- Good communication skills and the ability to explain technical concepts clearly
- Team-oriented, independent working style
- Creative mindset to actively contribute to the team
- Very good German and good English language skills
Benefits
- Flexible working hours, flextime and compensatory time off
- 30 days annual leave plus regulated special leave
- Training and professional development opportunities
- Occupational health management including an Employee Assistance Program (EAP) and bicycle leasing options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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