Senior Business Analyst managing GTM operations strategies for a digital consultancy. Collaborating across teams to strengthen operational performance and drive metrics excellence.
About the role
- Senior Customer Insights Analyst leading customer-facing engagements and delivering insights for strategic accounts at Fullstory. Focusing on enhancing customer data maturity and driving business outcomes.
Responsibilities
- Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership.
- Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption.
- Deliver scoped enablement engagements to new Fullstory users from our most strategic customers via virtual and/or on-site delivery.
- Leverage your consulting experience to conduct Fullstory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases.
- Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations.
- Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals.
- Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers.
Requirements
- Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels.
- Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
- Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce.
- Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects.
- AI Proficiency: Leverage AI tools to enhance work quality and accelerate timelines by implementing AI solutions that optimize efficiency.
Benefits
- Flexibility and Connection.
- Benefits.
- Learning opportunities.
- Productivity support.
- Team Collaboration.
- Paid parental leave.
- Bereavement leave, including miscarriage/pregnancy loss.
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