Hybrid IT Relationship & Project Manager

at Fullers Family Law

• Job title: IT Relationship & Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud, Cyber Security
• Location requirements: Hybrid, Milton Keynes, United Kingdom

About the role

• IT Relationship & Project Manager for Fullers Family Law overseeing technology projects and vendor management. Engaging with technology suppliers to enhance operational efficiency in a modern legal setting.

Responsibilities

• Act as the primary relationship owner for all IT and technology suppliers (e.g. MSP, case management provider, telephony, cyber security, cloud services).
• Lead regular service review meetings with vendors.
• Monitor supplier performance against agreed SLAs and KPIs.
• Track incidents, escalations and recurring issues to ensure continuous improvement.
• Hold suppliers accountable for service quality, response times and deliverables.
• Support contract renewals, pricing discussions and commercial negotiations.
• Maintain a central register of technology contracts, renewal dates and key terms.
• Ensure compliance with regulatory and data protection obligations (SRA, GDPR, etc.) in conjunction with relevant internal stakeholders.
• Act as internal Project Manager for technology-related initiatives (e.g. system upgrades, migrations, new software implementation, cyber improvements).
• Understand project scope, objectives, timelines and responsibilities.
• Document business requirements in conjunction with the fractional CTO.
• Develop project plans in conjunction with the fractional CTO.
• Coordinate between vendors and internal stakeholders (directors, fee earners, support teams) for testing, pilot phases and phased rollouts ensuring user readiness and minimal disruption.
• Ensure clear communication and expectation management throughout project lifecycles.
• Track milestones, risks, issues and dependencies.
• Ensure projects are delivered on time, within scope and with minimal operational disruption.
• Support user adoption and change management.
• Capture lessons learned and embed improvements into future project planning and delivery

Requirements

• Essential Experience managing third-party technology vendors or service providers.
• Experience overseeing or coordinating IT or systems-related projects.
• Strong communication skills.
• Commercial awareness and ability to challenge suppliers constructively.
• Highly organised with strong attention to detail.
• Ability to operate independently in an SME environment.
• Desirable Experience within a legal or professional services environment (particularly SRA-regulated firms).
• Experience working with case management systems (e.g. Clio, Actionstep, Peppermint, etc.).

Benefits

• Opportunity to shape and modernise technology within a growing specialist Family Law practice
• High visibility role working directly with senior leadership
• Ability to make a tangible impact on operational performance and client service
• Collaborative and professional working environment