Project Manager at Highmark Health leading planning and execution of healthcare projects. Ensuring timely delivery within budget and managing cross - functional team dynamics.
About the role
- IT Relationship & Project Manager for Fullers Family Law overseeing technology projects and vendor management. Engaging with technology suppliers to enhance operational efficiency in a modern legal setting.
Responsibilities
- Act as the primary relationship owner for all IT and technology suppliers (e.g. MSP, case management provider, telephony, cyber security, cloud services).
- Lead regular service review meetings with vendors.
- Monitor supplier performance against agreed SLAs and KPIs.
- Track incidents, escalations and recurring issues to ensure continuous improvement.
- Hold suppliers accountable for service quality, response times and deliverables.
- Support contract renewals, pricing discussions and commercial negotiations.
- Maintain a central register of technology contracts, renewal dates and key terms.
- Ensure compliance with regulatory and data protection obligations (SRA, GDPR, etc.) in conjunction with relevant internal stakeholders.
- Act as internal Project Manager for technology-related initiatives (e.g. system upgrades, migrations, new software implementation, cyber improvements).
- Understand project scope, objectives, timelines and responsibilities.
- Document business requirements in conjunction with the fractional CTO.
- Develop project plans in conjunction with the fractional CTO.
- Coordinate between vendors and internal stakeholders (directors, fee earners, support teams) for testing, pilot phases and phased rollouts ensuring user readiness and minimal disruption.
- Ensure clear communication and expectation management throughout project lifecycles.
- Track milestones, risks, issues and dependencies.
- Ensure projects are delivered on time, within scope and with minimal operational disruption.
- Support user adoption and change management.
- Capture lessons learned and embed improvements into future project planning and delivery
Requirements
- Essential Experience managing third-party technology vendors or service providers.
- Experience overseeing or coordinating IT or systems-related projects.
- Strong communication skills.
- Commercial awareness and ability to challenge suppliers constructively.
- Highly organised with strong attention to detail.
- Ability to operate independently in an SME environment.
- Desirable Experience within a legal or professional services environment (particularly SRA-regulated firms).
- Experience working with case management systems (e.g. Clio, Actionstep, Peppermint, etc.).
Benefits
- Opportunity to shape and modernise technology within a growing specialist Family Law practice
- High visibility role working directly with senior leadership
- Ability to make a tangible impact on operational performance and client service
- Collaborative and professional working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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